UX Designer

About the role

At Solutionreach, we are seeking a creative, customer-focused, and collaborative UX Designer to join our Product Design team. This role involves partnering closely with Product Managers, Engineers, stakeholders, and customers to solve complex healthcare challenges through thoughtful and intuitive design.

Responsibilities

• Develop a deep understanding of healthcare customers, their workflows, challenges, and goals.
• Partner with Product Managers and Engineering teams to identify customer problems and define user-centered solutions.
• Lead the design process from discovery and ideation through wireframes, prototypes, and polished user interfaces.
• Create user flows, journey maps, information architecture, wireframes, mockups, and interactive prototypes.
• Conduct and participate in user research, usability testing, and customer interviews to validate designs and gather insights.
• Translate customer and business requirements into intuitive, accessible, and engaging user experiences.
• Collaborate with cross-functional teams to break down solutions into incremental releases that deliver value over time.
• Advocate for the user while balancing business objectives and technical constraints.
• Contribute to and help evolve design systems, design standards, and UX best practices.
• Present design concepts, rationale, and recommendations to stakeholders and leadership.
• Analyze feedback and product metrics to continuously improve the user experience.

Requirements

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.
• 2–4 years of experience designing digital products and user experiences.
• Portfolio demonstrating a strong design process, problem-solving approach, and impactful UX solutions.
• Experience creating wireframes, prototypes, user flows, and high-fidelity designs.
• Proficiency with modern design tools such as Figma, Sketch, Adobe Creative Suite, or similar platforms.
• Strong understanding of user-centered design methodologies and UX best practices.
• Experience conducting or supporting user research and usability testing efforts.
• Excellent communication, presentation, and collaboration skills.
• Able to receive and incorporate feedback while advocating for user needs.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Understanding of Agile product development methodologies and common software development practices.

Preferred Qualifications

• Experience designing SaaS products or healthcare technology solutions.
• Familiarity with accessibility standards (WCAG) and inclusive design principles.
• Experience working within established design systems.
• Knowledge of HTML, CSS, and front-end development concepts.
• Experience collaborating closely with Product Management and Engineering teams in a fast-paced environment.
• Experience using data and analytics to inform design decisions.

What Makes You Successful

• Naturally curious and enjoy uncovering customers’ needs and motivations.
• Thrives in ambiguity and can turn complex problems into simple, elegant experiences.
• Embraces collaboration and values diverse perspectives.
• Balances strategic thinking with strong attention to detail.
• Self-motivated, adaptable, and comfortable managing multiple priorities.
• Sets continuous improvement as a priority and actively pursues opportunities to learn and grow.

Solutionreach Core Values

• Team Members First
• Communicate Clearly
• Fearlessly Lead and Evolve
• Bring Our Best Selves

Selection Process

• Initial conversation with the Manager of Talent Acquisition
• Interview with the Director of Product
• Final interview with the VP of Product

Equal Opportunity Employer

Solutionreach, Inc. is an Equal Opportunity Employer and E-Verify participant. We celebrate diversity and are committed to creating an inclusive environment for all employees.