UX Designer

Responsibilities

• Apply human-centered design (HCD) principles to create user-first design solutions.
• Conduct user research activities such as surveys, interviews, workshops, and focus groups to uncover user needs, pain points, and opportunities for improvement.
• Develop and leverage user personas, journey maps, and task analyses to inform design decisions.
• Design and prototype solutions with a focus on user interactions that align with the U.S. Web Design System (USWDS) guidelines.
• Ensure all designs meet Section 508 accessibility compliance, focused on inclusive and equitable access for all users.
• Conduct usability testing, analyze feedback, and integrate improvements throughout design iterations.
• Create and update visual design assets, style guides, component libraries, and overall design system documentation.
• Collaborate with Agile teams to plan and execute design sprints and ensure a seamless integration of design and development.
• Facilitate stakeholder collaboration through workshops, feedback sessions, and regular communication.

Qualifications

• Bachelor’s degree in a relevant field (e.g., User Experience, Interaction Design, Human-Computer Interaction, or equivalent).
• 3–7 years of hands-on experience in UX/UI design, interaction design, or user research roles.
• Proficiency in user research, prototyping, and designing user-friendly interfaces.
• Demonstrated skills in accessibility compliance and experience implementing Section 508 standards into guidelines and workflows for digital solutions.
• Expertise in using and designing with U.S. Web Design System (USWDS) standards to create consistent and compliant interfaces for web and mobile platforms.
• Experience working within Agile development environments, including Agile sprints and iterative design cycles.
• Strong communication and facilitation skills, with the ability to collaborate effectively with cross-functional teams, including developers and product managers.
• Proficiency in design and prototyping tools (e.g., Sketch, Figma, Adobe XD, Axure).
• Ability to obtain and maintain a Public Trust Clearance.

Preferred Qualifications

• Advanced knowledge of HCD methodologies, including creating journey maps, conducting task analysis, and designing engaging user interfaces.
• Experience developing training materials such as guides, video tutorials, and interactive modules for user adoption.
• Familiarity with change management strategies, communication planning, and facilitating stakeholder alignment during project transitions.
• Demonstrated ability to analyze user analytics and feedback to generate actionable insights and improve overall user satisfaction.
• Experience designing for complex federal systems or other regulated industries with a focus on compliance and security.
• Certification in UX, HCD, or Agile methodologies (e.g., Professional Scrum Master [PSM] or Interaction Design Certification).
• Knowledge or experience in leveraging emerging technologies like AI/machine learning to improve user experience.
• Experience supporting the General Services Administration (GSA).

Benefits

Target salary range: $78,000 - $130,000

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.