UW Quality & Best Practice Mgr

Aflac, a Fortune 500 company and industry leader in voluntary insurance products, is known for its commitment to developing and empowering employees, fostering relationships, and giving back to the community. As one of America’s best-known brands, Aflac has been recognized for diversity and ethical practices.

About the role

Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices in Columbus, GA or Columbia, SC, you will work in the office at least 60% of the work week, with the remainder remote. If you live more than 50 miles away, the role is fully remote, though occasional in-office visits may be requested based on business needs.

Travel is expected to be 10% or less.

Success factors

To thrive at Aflac, you should demonstrate:

• Acting with integrity
• Communicating effectively
• Pursuing self-development
• Serving customers
• Supporting change
• Supporting organizational goals
• Working with diverse populations

For this role specifically, success requires:

• Advanced and in-depth knowledge of Group Life, Disability, and Leave
• Experience in auditing, best practices, and training
• Technical expertise and experience presenting to leadership
• A strong track record of driving business improvement and change in complex insurance environments
• Strong relationship, presentation, and negotiation skills
• Excellent verbal and written communication skills

Responsibilities

• Perform quality reviews of Underwriter’s quoted activities for accuracy
• Assess adherence to guidelines, authority, processes, and compliance regulations
• Identify trends and recommend or implement solutions through training, best practice documentation, and system updates
• Lead and participate in projects to enhance Underwriting accuracy, efficiency, consistency, and compliance
• Train Underwriters on guidelines and best practices
• Provide reporting to Leadership on Quality Management results
• Assist in the Financial Booking process
• Perform other duties as required

Requirements

• Bachelor’s Degree in a related field
• 6 years of experience in Group Life, LTD, STD, and/or Absence Products
• Experience building and implementing key strategies
• Experience reviewing case pricing to achieve accuracy

Or an equivalent combination of education and experience.

Pay

The salary range for this role is $100,000 – $135,000. Offers consider factors such as education, experience, licensure, certifications, geographic location, and peer compensation. This range does not include potential incentive pay or benefits.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care and dependent care flexible spending accounts
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employees)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays annually
• Up to 20 days of PTO for any reason
• State-mandated sick leave (e.g., Washington employees accrue 1 hour of sick leave for every 40 hours worked)
• Other leaves of absence, as eligible, to support physical, financial, and emotional well-being

Aflac complies with all applicable leave laws, including sick and safe leave, adoption, and parental leave, in all states and localities.