Utility Dispatch Representative - Power & Gas

About the role

Auxillium is a uniquely structured U.S.-based call center designed to support smaller call center projects—both in-house and remote. We specialize in helping start-ups, small businesses, and companies new to outsourcing build exceptional Customer Experience programs.

Our Client

Our client is the industry leader in Outside Plant Damage (OPD) management, backed by decades of experience in:

• Broadband and telecommunications
• Field investigation
• Dig laws (local and national)
• Insurance
• B2B collections
• Litigation

Primary Functions

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom), insurance inquiries, citizen reports, and investigator updates.
• Complete precise claim entries based on details from utility field techs or first responders.
• Communicate through phone, email, and SMS to support dispatch operations.
• Routinely route personnel based on territories, weather conditions, and safety considerations.
• Maintain focus and remain active on the computer for the full duration of assigned shifts.
• Perform other job-related duties as required.

Required Education, Experience & Skills

• High school diploma, equivalent, or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Job Details

• Location: La Junta, Colorado, United States; Pueblo, Colorado, United States
• Position Type: 90-Day Probationary Period, Full-Time (Regular), On-Site
• Hours / Schedule: Sunday - Thursday 8:00A - 5:00P
• Pay Rate: $15.25 per hour

Benefits

Auxillium offers a competitive benefits package for full-time employees, including:

• Paid time off
• 401(k)
• Medical, dental, and vision insurance