Utility Dispatch Representative - Power & Gas

About the role

Auxillium is a uniquely structured U.S.-based call center designed to support smaller call center projects—both in-house and remote. We specialize in helping start-ups, small businesses, and companies new to outsourcing build exceptional Customer Experience programs. We provide both B2B and B2C support across a wide range of industries, including: Sports, Gaming, Healthcare, Dispatch, Workers’ Compensation, Medical Research, Financial Services.

Primary Functions

• Receive, interpret, classify, prioritize, and respond to routine and emergency calls quickly and accurately.
• Work independently and collaboratively within a team environment.
• Utilize internal mapping systems and Google Maps efficiently.
• Actively monitor and respond to emails in a timely manner.
• Track field investigators’ locations for safety and operational awareness.
• Assign calls to utility and telecom investigators based on need and location.
• Maintain accurate status updates for pending and dispatched calls.
• Enter and retrieve data across multiple systems, including computer-aided dispatch platforms.
• Handle inbound/outbound calls regarding new utility damage (power, gas, electricity, telecom), insurance inquiries, citizen reports, and investigator updates.
• Communicate through phone, email, and SMS to support dispatch operations.
• Route personnel based on territories, weather conditions, and safety considerations.
• Monitor field personnel in transit.
• Communicate clearly, professionally, and courteously at all times.
• Follow escalation procedures and notify the Field Manager when needed.
• Meet production goals, handle time expectations, and achieve KPIs set by Auxillium and the Client.
• Perform other job-related duties as required.

Required Education, Experience & Skills

• A high school diploma, equivalent, or currently enrolled in high school.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to use web-based database tools.
• Strong communication and interpersonal skills.
• Effective decision-making and problem-solving abilities.
• Quick learner with the ability to adapt to new processes.
• Clear, articulate speaking voice and ability to read call scripts.
• Strong organizational skills with the capacity to manage a high volume of dispatch calls.
• Reliable, punctual, and committed to consistent performance.
• Positive team contributor with a willingness to embrace Auxillium’s supportive culture.

Job Details

• Location: La Junta, Colorado, United States, Pueblo, Colorado, United States.
• Position Type: Full-Time (Regular).
• On-Site Hours / Schedule: Sunday - Thursday 8:00A - 5:00P.
• Pay Rate: $15.25 per hour.
• Benefits: Auxillium offers a competitive benefits package for full-time employees, including: Paid time off, 401(k), Medical, dental, and vision insurance.