Dispatch/Customer Service Representative

About the role

This is a skilled position requiring the individual to effectively schedule and dispatch material orders from customers. This position requires speaking with customers on the phone, making good customer relations skills essential and requires a basic knowledge of the construction industry.

Key Responsibilities (Essential Duties And Functions)

• Receive telephone orders from customers.
• Dispatch truck fleet according to customer’s demands.
• Ensure timely and accurate material delivery to the assigned job site.
• Maintain communication with current and future customers.
• Maintain dispatch facilities and keep in good working order all necessary equipment.
• Provide the Dispatch Manager with requests for new or replacement equipment when necessary.
• Properly follow all company policies and MSHA & OSHA regulations for safe working procedures and environmental best practices.
• Report any problems to the Department Manager, Safety Manager, or Human Resources Manager.
• Perform other duties as assigned by supervisor.

Qualifications

• High school diploma or general education degree (GED) preferred.
• Knowledge of the concrete and construction industry is preferred.
• 2 years’ experience in order taking and concrete dispatch is preferred.
• Must be 18 years of age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Willingness to travel and work away from home when required.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

Work Requirements

• Must be 18 years of age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Willingness to travel and work away from home when required.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

Physical Requirements

• Able to stand, walk, use hands and fingers to manipulate objects or controls, climb or balance, stoop, kneel, crouch, crawl, talk and hear.
• The employee is frequently required to sit, climb, and use hands.
• The employee is occasionally required to stand, walk, crawl, kneel, bend, and reach with hand and arms above their shoulders.
• Able to exert 10-20 lbs. constantly to move objects, 25-50 lbs. of force frequently, and 50-100 lbs. of force occasionally.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

What CRH Offers You

• HIGHLY COMPETITIVE BASE PAY
• COMPREHENSIVE MEDICAL, DENTAL AND DISABILITY BENEFITS PROGRAMS
• GROUP RETIREMENT SAVINGS PROGRAM
• HEALTH AND WELLNESS PROGRAMS
• DIVERSE AND INCLUSIVE CULTURE THAT VALUES OPPORTUNITY FOR GROWTH, DEVELOPMENT, AND INTERNAL PROMOTION

About CRH

CRH is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link.