Gas Dispatcher

Responsibilities

• Responsible for direct customer contact during and after normal work hours, with a major emphasis on safety, courteous, reliable, and quality customer service, while conveying a positive company image to the community.
• Creates, manages, and assigns work orders for maintenance activities.
• Analyzes and monitors work in progress and work assignments for various gas operational groups to ensure that the appropriate personnel are dispatched to the work site timely and effectively.
• Ensures prompt, efficient service personnel response for gas service emergencies, and other customer related problems by quickly analyzing situational information and acting within company guidelines and procedures.
• Effectively interprets gas mapping and other data sources to provide effective information and direction to field and supervisory personnel related to gas emergencies, outages, and system control operations.
• Creates, manages and assigns work orders for emergency activities.
• Provides timely and concise information through company notification and information systems to appropriate employee and management groups providing details of gas emergencies and other events in the gas system.
• Ensures communication flows to and from emergency response agencies, field personnel, and supervision timely and consistently.
• Utilizes multiple information sources and effectively makes decisions related to emergency response and customer service/safety by following established procedures.
• Provides accurate and comprehensive documentation for reporting of gas operations activities and emergencies utilizing various company reporting systems.

Qualifications

• Demonstrated knowledge of: Gas division policies, procedures, all applicable federal, state and local rules and regulations governing gas operations.
• Skills Such As Planning, time management, decision making and interpersonal Computer skills related to gas mapping, customer service, dispatch, work management, and system control operations
• Anticipating work needs and follow through with minimum direction Adaptability to changing priorities and work demands. Managing multiple events effectively and appropriately.
• Equipment and Applications PCs, word processing, spreadsheet and database software.

About the Role

Provides 24-hour, 365 days-per-year direct support to gas operations by prioritizing emergency response needs and dispatching the appropriate personnel to expedite response and restoration of service.