Utility Billing Systems Specialist
About the role
The Billing Operations Specialist supports the Director of Billing and Collections in managing and maintaining systems associated with the Municipal Utility Business Office, including the Customer Information System, Integrated Voice Response system, meter reading system, and other solutions related to billing and customer service.
Responsibilities
- Manages and maintains the systems involved with utility billing, customer service, meter reading, and service records.
- Maintains utility billing rates.
- Runs billing program daily to coordinate the preparation of data and records for customer computer-generated billing and applicable late notices.
- Ensures timely printing of bills and notices. Interacts with third-party print/mail vendor as required during the billing process.
- Affords assistance with research and resolution of billing irregularities.
- Interacts with third-party solution providers during periods of implementation, training, and troubleshooting during normal operation.
- Affords technical support related to new user, security and permission portions of the system.
- Creates and maintains customer reports to meet Division needs.
- Serves as a project liaison with third-party technology vendors to resolve issues and ensure standards are met.
- Manages and maintains the computer systems and software for the mobile workforce.
- Troubleshoots and repairs operating systems and application software as required.
- Trains Division personnel in the proper use of information systems.
- Makes use of the City of South Bend's Core Values in daily work.
Requirements
At least four years’ work experience in a similar position is preferred. A four-year college degree in information systems or related field is preferred. Extensive experience and technical knowledge of database management. Demonstrated experience in using business analytics tools such as Cognos, Tableau, Power BI or other. Experience to include extracting data from multiple sources, cleaning, aggregating and reporting. Experience managing technology projects on an enterprise scale. Proficiency with SQL. Must interact with coworkers and the public with tact and diplomacy. Meticulous attention to detail in ensuring accuracy and integrity in data and reporting. Resilience and adaptability in a fast paced, deadline driven environment. Strong verbal and written communication skills. Valid driver’s license required.
Qualifications
- Nationwide Background Check
Skills
- Extensive experience and technical knowledge of database management.
- Demonstrated experience in using business analytics tools such as Cognos, Tableau, Power BI or other.
- Experience to include extracting data from multiple sources, cleaning, aggregating and reporting.
- Experience managing technology projects on an enterprise scale.
- Proficiency with SQL.
Benefits
None specified.
Pay
Up to $67,821 annually.
Schedule
40-Hours, Monday through Friday.
Benefits
None specified.
Skills
- Extensive experience and technical knowledge of database management.
- Demonstrated experience in using business analytics tools such as Cognos, Tableau, Power BI or other.
- Experience to include extracting data from multiple sources, cleaning, aggregating and reporting.
- Experience managing technology projects on an enterprise scale.
- Proficiency with SQL.
Benefits
None specified.
Pay
Up to $67,821 annually.
Schedule
40-Hours, Monday through Friday.
Benefits
None specified.
Core Values
All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are Excellence – Deliver high-quality service and strive for continuous improvement, Accountability – Take ownership of responsibilities and outcomes, Innovation – Seek creative solutions and embrace new ideas, Inclusion – Promote a respectful, equitable, and welcoming environment, Empowerment – Support and encourage others to grow and succeed.