Utility Billing Specialist

About the role

The City of Pflugerville seeks an individual who embodies its core values of Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork. Employees enjoy benefits such as a 457 deferred compensation plan, a 100% paid employee assistance program, and access to various financial, legal, and career resources.

Responsibilities

• Provide customer service including phone calls, voicemails, emails, and messages from utility billing online platforms.
• Process email communication for billing questions requiring more time to answer.
• Take escalated phone calls for questions needing a deeper review.
• Process daily electronic payments.
• Process received mailed/night drop payments through check scanner and send scanned payments to bank.
• Support cashiers as needed.
• Handle general service orders for completion.
• Support new customer applications and disconnections.

Requirements

• High School diploma or equivalent.
• Two years of customer service or utility billing experience.
• Utility Billing experience preferred.

Qualifications

• Working knowledge of applicable city ordinance pertaining to utility billing function, accounts receivable, basic cash handling procedures, and basic accounting principles.
• Good communication (verbal and written) and organization skills.
• Ability to interface professionally with employees, management, and general public.
• Proficiency with applicable computer equipment, software operations, internet, Microsoft Office, and other standard office equipment.

Skills

• Knowledge of applicable city ordinance pertaining to utility billing function, accounts receivable, basic cash handling procedures, and basic accounting principles.
• Good communication (verbal and written) and organization skills.
• Ability to interface professionally with employees, management, and general public.
• Proficiency with applicable computer equipment, software operations, internet, Microsoft Office, and other standard office equipment.

Benefits

• 10 hours of vacation leave per month.
• 8 hours of sick leave per month.
• Medical insurance and benefits provided at zero premium cost to the employee.
• 50% employer dependent health benefits premium contribution.
• Dental benefits are provided at zero premium cost to the employee.
• 24 hours of paid personal holiday leave each fiscal year.
• 10 wellness hours each fiscal year.
• Retail plan includes a 7% contribution of an employee's gross salary to the Texas Municipal Retirement System (TMRS) with a City contribution match of 2 to 1 (14%) at retirement.
• Military leave.
• Education reimbursement assistance.