Utility Billing Specialist

About the role

Havenpark Communities is a rapidly growing company that acquires, improves, and operates manufactured home communities. The Utility Billing Specialist plays a crucial role in ensuring accurate utility billing and managing the full lifecycle of utility and meter reading operations.

Responsibilities

• Identify and troubleshoot problematic meters and metering equipment
• Ensure every home has a properly functioning meter
• Review and approve monthly utility billing
• Partner with field teams to find and fix leaks
• Manage utility expenses, including submitting sewer leak adjustments and negotiating waste removal contracts
• Audit utility invoices — including waste removal — to confirm rates are accurate
• Support the Utility Billing Manager in building annual utility income and expense budgets
• Prepare monthly budget change requests
• Serve as account admin for Waterscope
• Help field staff troubleshoot utility billing issues and resident questions
• Inspect and audit resident billing information for accuracy
• Research and analyze account history to resolve billing and meter reading disputes
• Act as the in-house expert on meter reading systems, devices, and software

Requirements

• Bachelor's degree required; a background in business administration, management, or operations is a plus but not mandatory
• 1+ years in multi-family utility billing (manufactured home community experience is a bonus)
• Sharp attention to detail, strong organizational instincts, and a problem-solver's mindset — you notice when a number looks off before anyone tells you
• Excellent written and verbal communication; you can explain a billing discrepancy to a resident and to a manager equally clearly
• Comfortable in MS Office and quick to pick up new software and systems
• Able to work in an office setting for extended periods using standard office equipment

Qualifications

• Ready to apply

Skills

• Attention to detail
• Organizational skills
• Problem-solving
• Written and verbal communication
• MS Office proficiency
• New software and system learning ability
• Office equipment use

Benefits

We offer a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and infinite opportunities to learn, develop, and sharpen your skills. Join a company that values its employees and provides a supportive work environment.

Pay

Competitive salary

Schedule

Office setting for extended periods