Usher/Ticket-Taker - The Aztec

Job Summary

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For more information, visit www.livenationentertainment.com.

About the role

As an usher, greeter or ticket taker, you play a crucial role in ensuring safety, maintaining cleanliness, and assisting guests throughout the event.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats, and examine tickets for entry to various seat levels during the event.
• Assist with keeping the venue safe, clean, and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during, and after the show.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste such as sorting waste and educating our fans about our efforts.
• Partner with fellow band members at the end of the show to close the venue – this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Aid patrons by giving directions to places inside or outside the venue.
• Ensure guests are safely enjoying the show.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.

Position Requirements

• Constant walking, climbing stairs, and occasional sitting, lifting, and carrying up to 25 lbs.

Application

To apply, please visit www.livenationentertainment.com/careers/. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.