Venue Usher/Ticket Taker

Job Summary

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For more information, visit www.livenationentertainment.com.

About the role

Employees play a leading role in the service experience our guests have. SAFETY is our first priority, and we strive to create ENCORE moments of service excellence for everyone. Join us in creating once-in-a-lifetime experiences for our fans.

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats
• Examine tickets for entry to various seat levels around the venue during the event
• Assist patrons by giving directions and places inside or outside the venue
• Provide assistance to guests with patron accessibility, such as accelerated entry, manual screening, guidance to interpreters, and guidance to accessible areas
• Help resolve guest complaints or problems
• Examine tickets or passes to verify authenticity
• Show guests to exits or provide other instructions or assistance in case of emergency
• Partner with fellow team members at the end of the show to perform all closing duties
• Communicate with radio within and to other departments to relay crucial details of guest activity/movement

Qualifications

• Evening availability required
• Typical shows run from 5pm - 11:30pm
• High School Diploma or equivalent (GED, HiSET)
• Attention to detail a must
• Strong verbal, written, and interpersonal communication skills
• Report writing and penmanship skills
• Acute sense of judgment, tact, and diplomacy
• At least 1+ year in a customer/guest service role strongly preferred
• Strong sense of punctuality
• Position requires constant standing, walking, climbing stairs, and occasional sitting
• Ability to lift 50lbs alone or up to 200+lbs with assistance
• Multilingual skills a plus

Compensation

Starting at $20.00/hr. Part-time employee benefits are available. Flexible scheduling is offered.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.