Venue Ushers/Ticket Takers

The Role

The Usher Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Ushers within the venue. Duties may also include management functions.

Job Functions

• Direct and supervise Ushers and other employees performing similar services as directed
• Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints
• On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details
• Coordinate team rest periods in accordance with state and local law and help to find coverage
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc
• Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift
• Other tasks as assigned by the Cleaning Services Manager
• Assign and schedule team members to specific duties
• Enforce safety, health, and security duties

Qualifications

• High School Diploma or equivalent
• Familiar with Microsoft Office Suite
• Attention to detail, quality and accuracy
• Strong relationship building and communication skills
• Ability to work independently
• Excellent verbal and written communication skills
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Pay

$17.00 USD Hourly