Usher/Ticket Taker

Department: Guest Services | Reports to: Manager, Guest Services | FLSA Classification: Non-Exempt | Union: Teamsters

About the role

The primary responsibility of this position is to help create a positive event experience for all guests at Target Center by offering superior, individualized service and support. Ushers are expected to work cohesively with all employees of the Target Center to maintain a superior level of customer service.

Responsibilities

• Enthusiastically greet guests and provide event and arena information.
• Escort guests to their sections/seats, frequently when the arena bowl is dark.
• Enforce facility policies (i.e., no smoking, no reentry) by monitoring stairs and sections.
• Proactively approach guests who may have questions, difficulties, or complaints.
• Creatively resolve guests' troubles up to the level where intervention by a Supervisor is required.
• Identify and respond to emergencies, and involve Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.

Requirements

• High school diploma or equivalent.
• Previously demonstrated strong customer service experience.
• Must be able to communicate clearly, have a friendly disposition, and a smile.
• Candidates must be able to stay calm in a stressful and fast-paced environment of the arena.
• Experience in handling conflict in a friendly and effective manner.

Pay

$20.00/hr

Schedule

This is a part-time position based on the Target Center events calendar. Hours of work can include days, nights, weekends, and holidays.