Usher/Ticket Taker

Legends & ASM Global combines unmatched expertise with a global reach, offering end-to-end solutions in venue development, event booking, revenue strategy, and hospitality. We work with top-tier clients to deliver exceptional live experiences across sports, entertainment, and events.

About the role

As part of our Guest Services team, you will ensure a safe, welcoming, and smooth experience for all guests attending events at our facilities. This role involves ticket taking, guest assistance, access control, and monitoring event areas to maintain safety and compliance.

Responsibilities

• Take tickets at facility entrances and seat guests according to ticket numbers.
• Assist guests with questions, concerns, and directions, including ADA compliance for guests with disabilities.
• Monitor door entrances and exits to prevent unauthorized access to restricted areas.
• Patrol and maintain the Front of House area, ensuring cleanliness, safety, and security.
• Report incidents, unsafe conditions, or policy violations to appropriate personnel immediately.
• Ensure guests have correct tickets for the event, date, and time; direct guests to the Box Office or Supervisor if issues arise.
• Scan tickets efficiently, depositing part into the drop box and returning the stub to the guest.
• Handle minor guest complaints calmly and professionally.
• Provide directions to handicapped seating, restrooms, lost and found, and other event-specific information.
• Monitor assigned areas before, during, and after events for damage, lost articles, or safety concerns; report findings to Event Supervisor.
• Greet guests, check tickets for seating access, and direct them to assigned seats.
• Monitor sections for unruly guests, accidents, or unsafe conditions; report violations per building safety standards.
• Assist guests with directions, questions, and other needs throughout the event.
• Attend event staff meetings, pre-event briefings, and training to stay updated on policies and procedures.

Ramp Guard Responsibilities

• Remain stationed at the designated ramp location for the entire shift.
• Control access to the ramp area, ensuring no unauthorized use by guests or employees.
• Direct all individuals to enter through the designated lobby entrance and complete Evolv security screening.
• Maintain communication with the Lobby Supervisor; permit access beyond the ramp only when authorized.
• Follow Lobby Supervisor instructions, including procedures for inclement weather.
• Report to the assigned ramp post on time and remain attentive to security duties throughout the shift.
• Notify and obtain approval from the Lobby Supervisor before leaving the post for any reason, including restroom breaks.
• Ensure continuous coverage of the ramp area by coordinating with the Lobby Supervisor before temporarily departing.

Requirements

• High school diploma or GED.
• Ability to perform each essential duty with energy and enthusiasm.
• Willingness to work in a fast-paced, dynamic environment with a focus on guest service and safety.

Working Conditions

This is an on-site, part-time, non-exempt position located at 5001 Coliseum Drive, North Charleston, SC 29418.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.