Usher | Part-Time | PPG Paints Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania and home to the NHL’s Pittsburgh Penguins.

Responsibilities

• Deliver superior guest service while ensuring proper safety/sanitization protocols are being followed.
• Assist guests in locating their designated seats.
• Provide extra assistance if necessary.
• Provide elevator service to various levels of the facility for guests as needed.
• Ensure crowd control stays at a reasonable level, and assist in any emergency situations.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Keep aisles clear of debris/spills and guests to ensure a safe and clean environment.
• Enforce rules and regulations of the building (i.e., no smoking, no throwing of objects).
• Provide courtesy, respect, and professionalism to all guests and fellow employees.

Qualifications

• Ability to work with minimal supervision.
• Strong customer service skills.
• Excellent problem-solving skills.
• Good verbal and interpersonal skills required.
• Professional presentation, appearance, and work ethic.
• Ability to work irregular hours, including night shifts, weekends, and holidays.
• Ability to interact with all levels of staff, including management.
• Ability to work flexible hours, including daytime, evening, weekends, and holidays, as needed.
• Ability to understand tickets to ensure proper seating.
• Must have professional attitude and appearance.
• Able to perform frequent stair climbing, walking, and standing to access all seating areas.
• Ability to work in a position that may be exposed to high noise levels and confined spaces.
• Will be required to join the union, upon invitation, following a 90-day probationary period.

Pay

This role will pay an hourly rate of $16.26 (per CBA).

Benefits

As per the union agreement.