Coliseum - Part Time Usher

Essential Functions

• Greet and welcome event attendees with a friendly and positive demeanor.
• Provide information about the event, venue layout, and facilities.
• Aid guests in finding their seats and addressing any inquiries they may have.
• Maintain crowd flow during entry, intermission, and exit periods.
• Safeguard compliance with venue policies and safety regulations.
• Handle ticket verification and assist with any ticket-related issues.
• Direct guests to the appropriate seating areas and facilities.
• Collaborate with other event staff, including security, for coordinated efforts.
• Raise awareness of important information, such as announcements or schedule changes, to attendees.
• Address and resolve guest concerns or issues promptly and professionally.

Requirements

• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to remain calm and composed in high-pressure situations.
• Basic problem-solving skills.
• Punctuality and reliability.
• Physical ability to stand and move for extended periods.
• Previous customer service experience is a plus.
• Available to work events during the day, nights, weekends and holidays.

Personal Work Relationships

• The part-time Usher maintains frequent contact with other employees, promoters, exhibitors, vendors, clients and guests of the Allen County War Memorial Coliseum.

Working Conditions

• The part-time Usher operates in an environment that necessitates extended periods of standing, walking, and sitting throughout the day.
• The role requires the ability to lift up to 20 lbs.
• Proficient use of a two-way radio for communication.
• May be exposed to typical office conditions and noise levels, as well as unique environments like concerts, motorsports vehicle exhaust, extreme sound and lighting conditions, and occasional exposure to extreme heat and cold.

Supervision

• None.

Licensing

• None.

Immediate Supervisor

Vice President of Event Services

Hours Availability

Availability to work as needed for events, primarily during evenings and weekends; hours may vary.

EEO Category

1506

Workers’ Comp Code

9016