Part Time - Usher - Ryman Auditorium

Responsibilities

• Scan and verify proper ticketing required for entry.
• Provide seating directions at points of entry.
• Aid guests with further seating guidance or personal assistance as needed.
• Distribute approved handouts, including show programs, as required per event.
• Maintain order in the general seating areas, and aisleways.
• Actively monitor assigned section for individuals in need of assistance.
• Address disruptive guests.
• Intervene in seating discrepancies, unauthorized recording, etc.
• Kindly inform guests of required corrective action.
• Contact leadership if further assistance is required.
• Respond to guest concerns.
• Take corrective action to resolve.
• Contact leadership if further assistance is required.
• Maintain overall cleanliness of the facility, including but not limited to collecting trash before, during and after shows.
• Assist with event setup and breakdown of chairs and seating configurations.
• Report any concerns or maintenance items to department and venue management.
• May be trained to perform post-show tours.
• Support emergency evacuation procedures when necessary.
• Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
• Model company service basics.
• Follow all corporate policies, safety and security procedures, and brand SOPs.
• Promptly report accidents, facility issues, or unsafe conditions to management.

Qualifications

• High school diploma or equivalent preferred.
• Previous guest service experience preferred.