Elevator Usher | Part-Time | PPG Paints Arena

Responsibilities

• Maintain neatness and sanitation in assigned areas at all times.
• Clean and sanitize assigned work areas that include buttons, doors, and walls using mechanical and/or manual equipment following proper building and governmental protocols.
• Contact management for any maintenance issues.
• Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
• Ensure that all passengers follow proper protocols to enter and exit the elevator safely and that guests adhere to proper behavior while riding the elevator.
• Notify the Event Supervisor and/or Security by pager if issues arise.
• Ensure that proper passenger load guidelines are followed.
• Be alert to any malfunction and ring the pager and security alarm in case of any issue.
• Provide directional assistance to various locations throughout the facility.
• Aid other employees while loading items into the elevator.
• May need to transfer other goods from floor to floor.
• Enforce rules and regulations of the building (i.e., no smoking).
• Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees.
• May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period.

Qualifications

• High school diploma or general education degree (GED)
• 1+ years of customer service experience preferred
• Ability to work with minimal supervision
• Must be able to do basic mathematics
• Strong customer service skills
• Sound judgement and quick decision-making capability
• Good verbal and interpersonal skills required
• Possess enough technical aptitude to understand and operate the elevator
• Carry a pleasant impression of the Company through courteous and sincere conduct
• Ability to work irregular hours, including night shifts, weekends and holidays
• Will be required to join the union, upon invitation, following a 90-day probationary period