Part-Time Usher

About the role

The Philadelphia Orchestra and Ensemble Arts Philly is seeking an upbeat, customer service-oriented individual who thrives in a fast-paced performing arts environment. Ushers assigned to the Academy of Music, Miller Theater, or Kimmel Center will work a variety of events in their own building and may have the opportunity to work at the other two venues.

Responsibilities

• Provide exceptional customer service
• Greet audience members attending entertainment events
• Support the Philadelphia Orchestra and Ensemble Arts Philly mission and our customer service common purpose
• Count and record number of tickets collected and examine tickets or passes to verify authenticity
• Aid with audience members’ special needs, including helping those with wheelchairs
• Distribute programs to audience members
• Stuff programs with marketing materials and/or program information
• Search for lost articles
• Other duties as assigned

Requirements

• High School diploma or equivalent required
• Excellent customer service skills
• Prior experience providing customer service in a busy environment
• Theater or performing arts experience preferred
• Ability to deal with Guests in a gracious, informed, and respectful manner
• Excellent communication skills
• Ability to problem solve under pressure
• Must be 18 or older

Qualifications

• Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires
• Commitment to working 65% of shifts in assigned building
• Ability to maintain individual schedule, which requires access to a personal smart phone or computer
• Comfortable navigating multiple levels of the venue, including upper balconies, stairs, and elevated seating areas
• Must be able to attend orientation and training sessions

Skills

• Exceptional customer service skills
• Ability to handle multiple tasks simultaneously
• Knowledge of venue layout and emergency procedures
• Strong organizational and problem-solving abilities

Benefits

This is a union (I.A.T.S.E. Local B29) position. A uniform will be provided if usher maintains Regular status.

Pay

Compensation is commensurate with experience.

Schedule

Availability to work a varied schedule including daytime, evenings, weekends, and holidays as performance schedule requires.