Usher Part-Time

About the Role

Spiegelworld is looking for an Usher to join the team at Absinthe at Caesar's Palace in Las Vegas. As an Usher, you will be responsible for ensuring a positive and inviting atmosphere for guests at the venue. Your role will involve not only delivering exceptional service, but also entertaining and engaging with guests at a high level to leave a lasting impression. The ideal candidate should possess strong communication skills, excel in guest service, and have a people-oriented personality to effectively respond to guest needs. This position reports to Venue Management.

This is a part-time position with potential shifts from 5:30/6:30 pm to 12/1 am.

Responsibilities

• Identify and engage with potential guests through face-to-face interactions in a friendly, courteous, and professional manner.
• Efficiently scan tickets and escort guests to the correct seating location.
• Actively engage in our antiracist commitment and internal practices by participating in offered learnings, engaging in conversations around Equity, Diversity, Inclusion, and Accessibility, and helping us maintain a safe and welcoming workspace.
• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Demonstrate an in-depth knowledge of the venue including load-in/load-out and evacuation procedures.
• Check assigned section for cleanliness and assist in keeping venue clean during, between, and after shows.
• Support guest and workplace safety by following established procedures.
• Visually sweep the venue for potential safety issues and lost/found items.
• Be aware of venue/house rules and enforce them in a courteous manner or escalate appropriately.
• Remain at assigned post throughout the event unless taking an assigned break.
• Notify supervisors and/or security of any unusual events, circumstances, missing items or alleged thefts.
• Keep all areas of work clean and organized.
• Perform all duties in accordance with departmental and Spiegelworld policies, practices, and procedures.
• Be a self-starter and able to work in a hectic fast-paced environment, while maintaining a professional, courteous demeanor.
• Other duties as assigned by your manager.

Requirements

• A minimum of one (1) year of customer service experience is required. Ideal candidates will have worked directly in the entertainment or performing arts industries.
• Earned a High School diploma or equivalent.
• Must be comfortable using a handheld device and two-way radio.
• Able to work indoors and outdoors in a single shift.
• Must be comfortable wearing company-provided costumes for guest experiences.
• Strong work ethic.
• Ability to work evenings, weekends, and holidays as scheduled/needed.
• Ability to work independently and as part of a team.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness.
• Display an understanding of, sensitivity to, and appreciation for the diverse ethnic, socio-economic, disability, and genders of guests and co-workers.
• Maintain a professional, neat, and well-groomed appearance, adhering to SPW uniform and appearance guidelines.
• Comfortable improvising in the moment as part of the guest experience.
• Ability to effectively communicate in English, both written and verbal.
• Ability to remain calm under emergency situations with regards to guests and venue evacuations.
• Successful background check clearance prior to hire.
• Must have valid work authorization for the US.
• Must be at least 18 years of age.

Physical Requirements

• Work is performed in a high-volume professional foodservice and theater environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. The noise level in the work environment is usually moderate to high.
• Ability to stand and walk for long periods of time.
• Lift up to 40 lbs.
• Read small print on tickets.
• Climb stairs.
• Open doors repeatedly.

Pay

$15/hour.

Benefits

Spiegelworld is proud to offer a comprehensive compensation and benefits package to our eligible part-time employees. Benefits include access to a network of support for our employees’ health & well-being, and paid time off including holiday pay opportunities. Spiegelworld also offers employee discounts on goods and services that will help our employees live a better and healthier life.

IDEA

All Spiegelworld employees participate in deepening the organization’s commitment to becoming an inclusive and accessible organization by participation in IDEA. Standing for Inclusion, Diversity, Equity, & Accessibility, the Spiegelworld IDEA program is an internal culture program that serves as the foundation of our lifelong commitment to antiracism within our company and the greater entertainment and hospitality circles we participate in. Each employee is responsible for conducting their work in an equitable manner, and our staff works together to continue to learn about anti-racism, practice harm prevention, and support the greater communities we work in.

Please visit our website to learn more about our Statement of Inclusivity and Commitment to Anti Racism.