User Experience Researcher (Bothell, WA)

About the role

Provide advanced strategic guidance on user research methodologies, prioritize medical device product studies, and extract user insights to align with project objectives. Represent the voice of the customer in all phases of consumer product development for Philips Oral Healthcare.

Responsibilities

• Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights
• Develop the overall user research plans for value proposition and/or product development projects, including formative, iterative, summative, validation, and claim substantiation studies
• Review and finalize consumer-focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision-making through the application of clear and agreed targets and action standards
• Engage stakeholders to validate abstract high-level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes

Requirements

• You’ve acquired 3+ years of research experience with a Bachelor’s degree in areas such as User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent
• Your skills include an emphasis on medical device development, app development, and/or clinical research; with GCP (Good Clinical Practice) and GDP (Good Documentation Practice) a strong plus
• Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future

Qualifications

• Solid research skills from planning to reporting, including survey design and the moderation of in-person qualitative research

Skills

Not specified

Benefits

Details about our benefits can be found here.

Pay

The pay range for this position in Washington is $129,000 to $205,000.

Schedule

This is an office-based role.