User Experience Researcher

User Experience Researcher

Brigit is a holistic financial health company dedicated to helping everyday Americans build a brighter financial future. Our innovative products and transparent, fair, and simple offerings aim to put money back in members' hands, help them manage cash flow, avoid fees, build credit, and take control of their financial lives. If you value autonomy, ownership, and meaningful input at your workplace, consider joining our dynamic team!

We are recognized for our innovative work and commitment to excellence, as evidenced by awards such as Built In's Best Midsize Companies to Work For, Fast Company's Most Innovative Companies, and Forbes Fintech 50.

Role Overview

At Brigit, data is crucial for creating products that support financial stability. As a User Experience (UX) Researcher, you will conduct research to understand our members' needs, behaviors, and experiences. You will partner with Product Design, Product, Data, and Engineering teams to guide product decisions. Your insights will inform intuitive, supportive, and impactful product experiences.

What you’ll be doing

• Conduct research to better understand users, their needs, and their experiences
• Partner with Product Design, Product, Data, and Engineering teams to influence product decisions
• Translate research findings into clear, actionable insights
• Share insights through readouts, summaries, and other research materials
• Build and maintain research resources for easy access by team members
• Identify ways to improve and scale research practices, tools, and processes
• Promote a user-centered approach by integrating empathy and evidence into the product development process

What you have

• 4+ years of experience conducting UX or product research in a product organization
• Experience running various qualitative research methods (usability testing, moderated and unmoderated studies)
• Ability to synthesize complex findings into clear, actionable insights
• Experience working with Product Managers, Designers, and Engineers in fast-paced teams
• Strong storytelling and communication skills, able to present insights to both design and non-design audiences
• A collaborative mindset and curiosity about how people manage money and navigate financial challenges
• Experience building research repositories or insight libraries
• Familiarity with tools like UserTesting, Maze, Dovetail, or similar research platforms

Compensation

The anticipated annual base salary for this position ranges from $120,000 to $150,000. Actual salary depends on various factors including qualifications, experience, and location.

Equal Opportunity Statement

Brigit is committed to providing equal employment opportunities for all applicants and employees without discrimination based on race, religion, color, sex, pregnancy, national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status. We are proud to be an equal opportunity employer.

Disclosures

For information on our data privacy policies, see the Brigit California Personnel Privacy Policy. Brigit uses E-Verify for employment authorization. For more details, visit the E-Verify and Department of Justice websites.