User Experience Researcher

About the role

Brigit is a holistic financial health company dedicated to helping everyday Americans build a brighter financial future. Our mission is to create transparent, fair, and simple financial products that support financial stability. We are recognized for our innovative work and are proud recipients of multiple awards including Built In's Best Midsize Companies to Work For, Fast Company's Most Innovative Companies, and Business Insider's Most Promising Consumer Startups.

Responsibilities

• Conduct research to better understand our users, their needs, and their experiences
• Partner with Product Design, Product, Data, and Engineering to help guide product decisions
• Translate research findings into clear, actionable insights that influence product decisions
• Present insights to both design and non-design audiences
• Build and maintain research resources so teams can easily find and use past learnings
• Identify ways to improve and scale research practices, tools, and processes
• Champion a user-centered approach by bringing empathy and evidence into the product development process

Requirements

• 4+ years of experience conducting UX or product research in a product organization
• Experience running a variety of qualitative research methods (usability testing, moderated and unmodulated studies)
• Ability to synthesize complex findings into clear, actionable insights that influence product decisions
• Strong storytelling and communication skills
• A collaborative mindset and curiosity about how people manage money and navigate financial challenges
• Experience building research repositories or insight libraries
• Familiarity with tools such as UserTesting, Maze, Dovetail, or similar research platforms

Qualifications

• Experience working in a fast-moving product team
• Knowledge of financial products and services
• Understanding of user behavior and financial stress

Skills

• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team

Benefits

Brigit offers a competitive compensation package including an anticipated annual base salary of $120,000 - $150,000, depending on qualifications and experience. Other benefits include:

• Health insurance
• Paid time off
• Flexible work schedule
• Professional development opportunities

Pay

The anticipated annual base salary for this position is $120,000 - $150,000.

Schedule

This role is based in our NYC office 2-3x a week.

Equal Opportunity Statement

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.