User Experience Researcher

About the Role

Optomi, in partnership with a leading Supercenter, is seeking an experienced UX Researcher to support their customer experience and service design initiatives. This role will focus heavily on in-person field research across a six-state region and requires someone with a strong background in ethnographic methods and human-centered design. The ideal candidate will bring a mix of curiosity, independence, and the ability to turn observations into actionable insights for product and service improvement.

Responsibilities

• Conduct in-person field research in retail, service, and other real-world environments.
• Perform contextual inquiries, intercept interviews, and observational studies.
• Translate findings into clear, actionable insights, including journey maps, user personas, and jobs-to-be-done frameworks.
• Collaborate cross-functionally with product, design, and development teams to integrate user feedback throughout the product lifecycle.
• Present findings to stakeholders in a compelling and collaborative manner.
• Work independently and manage multiple field projects within an Agile (SAFE) environment.
• Leverage existing customer and analytics data to support research conclusions.

Qualifications

• 2–5 years of UX research experience (qualitative and quantitative).
• Proven ability to conduct ethnographic research and service design discovery in physical environments.
• Comfortable with tools and methods such as usability testing, concept testing, surveys, and user interviews.
• Ability to manage and scope research projects based on stakeholder needs.
• Strong verbal and written communication skills and attention to detail.

Pay

$50.00/hr - $55.00/hr