User Experience Researcher
About the role
The User Experience Researcher provides insights into the user experience, helping product and design teams to create user-friendly products based on user feedback rather than assumptions. You will conduct usability tests, expert evaluations, and in-depth research interviews to create personas, customer journey maps, process flows and more. This is a remote friendly position. You will report to the Director of User Experience Research and Design.
In this role you will
- Lead user research to uncover new insights and opportunities, understand current needs and expectations, and test potential design solutions.
- Collaborate with partners, designers, product managers and developers on research activities, strategy sessions, brainstorming, design, and testing of new concepts.
- Establish a research portfolio that looks across the end-to-end lifecycle in alignment with SNHU's customer experience strategy, value chain, and customer performance indicators.
- Manage multiple research projects simultaneously by coordinating scope, timeline, and partners in detailed project plans and other project documents.
- Develop well-crafted research plans with clear research goals.
- Conduct usability sessions.
- Develop and implement quantitative surveys.
- Conduct partner and client interviews.
- Create prototypes using Figma or similar technology.
- Identify insights by analysis of quantitative and qualitative data from research.
- Translate insights into relevant recommendations across digital and physical products, services, and spaces, providing a pipeline of data for product teams to improve the customer experience.
- Create communication tools to share insights across the development teams.
- Present research findings to the larger team in a clear and organized fashion.
- Implement a research strategy by collaborating with product teams, customer experience (CX) team members, and partners to identify research goals and priorities.
- Stay informed about competitor products, industry trends, and customer experience (CX) trends (both inside and outside of the higher education industry) to understand trends in consumer expectations and opportunities for additional research.
- Insure compliance with legal and ethical guidelines.
- Other responsibilities as assigned.
What we're looking for
- Three years of experience in research, user experience, or human-centered design.
- Bachelor's degree in related field.
- Experience designing and conducting qualitative and quantitative research.
- Work within diverse and cross-departmental teams.
- Written, visual, and verbal communication skills and ability to present ideas.
- Interest and experience with people and cultures.
- Experience with critical thinking in a hyper-fluid operating environment.
- Experience optimizing the customer experience and delivering measurable improvements.
- Excellent customer service abilities.
- Proficiency with PowerBI.
- Experience with D2L Brightspace.
- Experience with data reporting and visualization.
Compensation
The annual pay range for this position is $70,729.00 - $113,188.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $78,155.00 - $105,739.00.
Benefits
As a full-time employee at SNHU, you'll get:
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
Work location
SNHU offers the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Remote employees must have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions, and must reside in and work from one of the approved states.