User Experience Researcher/Designer

Responsibilities

• Drive UX strategy and vision across multiple complex initiatives, shaping cohesive, customer-facing experiences at scale.
• Solve systems-level challenges through experience design, unifying fragmented journeys into seamless, intuitive customer experiences across channels and platforms.
• Lead the design of customer-facing web and cross-platform experiences, balancing systems thinking with strong visual, interaction, and experience craft.
• Define and influence how web and native applications work together, establishing experience principles, patterns, and handoffs that ensure consistency and continuity for customers.
• Leverage insights from customers and stakeholders—including people living with diabetes, healthcare providers, and internal teams—to inform design decisions and strategy.
• Champion human-centered design and accessibility, applying best practices in usability, responsive design, and inclusive experiences.
• Contribute to and evolve design system, design language, and UX standards as the platform and brand mature.
• Mentor and influence other designers through critique, coaching, and process leadership, elevating design quality across the team.
• Communicate design decisions clearly and persuasively, using strong visual and verbal storytelling to align stakeholders and define success.

Requirements

• Exceptional systems thinker and design strategist.
• Expert in storytelling through visual and verbal means to align broad audiences.
• Champion of inclusive design, accessibility, and user advocacy.
• Freshly fluent in agile environments and experienced in design operations leadership.
• Bachelor's or Master's degree in a relevant field such as HCI, Psychology, Design, or equivalent experience.
• 8+ years of UX/product design experience, with demonstrated strategic impact across complex digital ecosystems.
• Deep expertise in human-centered design, systems thinking, and digital accessibility.
• Proven ability to influence direction through research, facilitation, and design leadership.
• Experience designing for regulated industries or data-driven platforms is a plus.
• Advanced portfolio demonstrating customer-facing digital experiences, strong interaction and visual design judgment, and strategic impact across complex, multi-channel ecosystems.

Qualifications

• Bachelor's or Master's degree in a relevant field such as HCI, Psychology, Design, or equivalent experience.
• 8+ years of UX/product design experience, with demonstrated strategic impact across complex digital ecosystems.
• Deep expertise in human-centered design, systems thinking, and digital accessibility.
• Proven ability to influence direction through research, facilitation, and design leadership.
• Experience designing for regulated industries or data-driven platforms is a plus.
• Advanced portfolio demonstrating customer-facing digital experiences, strong interaction and visual design judgment, and strategic impact across complex, multi-channel ecosystems.

Skills

• Exceptional systems thinker and design strategist.
• Expert in storytelling through visual and verbal means to align broad audiences.
• Champion of inclusive design, accessibility, and user advocacy.
• Freshly fluent in agile environments and experienced in design operations leadership.
• Deep expertise in human-centered design, systems thinking, and digital accessibility.
• Proven ability to influence direction through research, facilitation, and design leadership.
• Experience designing for regulated industries or data-driven platforms is a plus.
• Advanced portfolio demonstrating customer-facing digital experiences, strong interaction and visual design judgment, and strategic impact across complex, multi-channel ecosystems.

Benefits

• Quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
• ESPP (employee stock purchase program) and a 401K program.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.

Pay

• Competitive compensation based on experience and qualifications.

Schedule

• Full-time position.