User Experience Research Specialist (Bothell, WA)

About the role

The User Experience Research Specialist will oversee user research activities within Research and Development, ensuring compliance with Quality Management System (QMS), regulatory standards, and privacy laws.

Responsibilities

• Support end-to-end user product research activities, from study setup through insight delivery, including documentation review, participant coordination, and synthesis of insights.
• Lead participant recruitment and engagement by developing study materials, screening for eligibility, scheduling sessions, and serving as the primary point of contact.
• Ensure compliance with Quality Management System (QMS), regulatory standards, and privacy laws by applying Good Clinical Practice (GCP) and Good Documentation Practice (GDP).
• Manage Institutional Review Board (IRB) submissions and study documentation, including consent, eligibility verification, and maintenance of Trial Master Files and Site Regulatory Files.
• Drive continuous improvement by standardizing processes, optimizing workflows, and developing tools and templates that enable efficient, compliant, and privacy-first research practices.
• Coordinate with global research teams to share best practices, align on methodologies, and leverage cross-regional sites and participant capabilities to scale and enhance research impact.

Requirements

• Proven track record of compliance with Good Clinical Practice and Good Documentation Practice.
• Proficient in Microsoft Office; Copilot, Power Automate, and Power BI are nice to have.
• Experience with EyeQuestion, Veritas IRB, UserTesting.com, Tremendous, Smartsheet, Medidata, E-TMF, EDC preferred.
• Experience in administrative duties including but not limited to: participant communication, scheduling, reminders and compensation, accurate accounting and reconciliation of participant compensation, develop and maintain a database of qualified participants both locally and nationally.
• Strong understanding of (user and/or clinical) research processes.
• Experience with continuous improvement projects.
• Experience with medical devices, nice to have.

Qualifications

• Bachelor’s Degree in Business / Administration, Healthcare, Sciences, Design, Human Factors, Psychology, Behavioral Sciences, Sensory Science, Ergonomics, Human Computer Interaction, Engineering and/or Dentistry or a related field, OR equivalent combination of education and above listed experience.

Skills

• Strong understanding of (user and/or clinical) research processes.
• Experience with continuous improvement projects.
• Experience with medical devices, nice to have.

Benefits

Details about our benefits can be found here.

Pay

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

Schedule

This is an office role. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Contact

If you have questions about this position, please email us at jobs@philips.com.