User Experience Researcher (Remote - Milwaukee/NYC)

Responsibilities

• Partner with product, design, and development teams to advocate for user needs, pain points, and behaviors.
• Understand stakeholder research needs and select appropriate research methodologies to address them.
• Execute end-to-end UX research projects from kickoff through fielding, interviews, analysis, and findings presentation.
• Develop UX research artifacts including research proposals, moderator guides, and results summaries.
• Synthesize research findings into clear, actionable insights and recommendations.
• Identify additional research opportunities that add value and execute them efficiently.
• Recruit and maintain research participant pools from internal and external sources.
• Serve as a subject matter expert on user behavior and research insights across the organization.
• Launch surveys, analyze results, and support research reporting across multiple product areas.

Skills and Qualifications

• Minimum 2+ years of experience conducting formal UX research.
• Strong qualitative and quantitative research skills.
• Experience conducting usability studies, user interviews, ethnographic research, benchmarking, focus groups, and surveys.
• Strong experience in research analysis and report writing.
• Experience supporting full-cycle product development through UX research.
• Strong communication skills with the ability to present findings and consult with cross-functional teams.
• Strong understanding of user behavior, pain points, and experience design principles.
• Practical knowledge of statistics and data interpretation.
• Experience with UX research tools such as OptimalSort, UserZoom, and UserTesting.
• Experience with survey platforms such as Qualtrics or SurveyMonkey.
• Proficiency with Microsoft Office, especially PowerPoint and Outlook.
• Experience using Slack.
• Ability to work autonomously and thrive in ambiguous environments.

Preferred Qualifications

• Master’s degree or higher in Human-Computer Interaction, Psychology, Human Factors, Social Sciences, Library Science, or a related field.
• Bachelor’s degree with extensive relevant UX research experience may be considered.
• Strong background in psychology or human behavior research.
• Experience conducting large-scale ethnographic research and usability-focused studies.