User Experience Lead

Roles & Responsibilities

• Act as the primary advocate for the customer throughout the full project lifecycle.
• Establish and communicate the “why” behind future products and features.
• Ensure customer expectations are properly understood, level-set, and represented across all project phases.
• Own the overall customer experience vision for assigned products.
• Proactively evaluate whether products will meet or exceed customer expectations at every development stage:
• Ideation
• Research
• Scoping
• Mule Testing
• Competitor Testing
• Design Brief Development
• Sample Testing
• Technical Approval
• PSOT
• Post-launch support
• Coordinate with the Engineering Manager to track and maintain project timelines.
• Own design scope documentation, alignment discussions, and delivery coordination through engineering.
• Collaborate in the creation and maintenance of Design Briefs.
• Lead communication with Pro-Line (PRO) and Spektrum (SPM) regarding new project requirements.
• Proactively hand over projects to the Delivery Team in a timely, accurate, and complete manner.
• Participate in peer design reviews and cross-functional project reviews.

User Experience Research & Testing

• Scope, schedule, lead, accompany, and report on User Experience testing activities.
• Design, build, and drive test mules, including sourcing and ordering required components.
• Conduct competitor vehicle testing and benchmarking activities.
• Gather, interpret, and communicate customer feedback to improve current and future products.
• Absorb and assist with testing and peer-checking of Surface Team and competitor samples in support of Delivery and Quality teams.
• Define appropriate testing parameters and expectations with delivery and engineering teams.

Essential Skills & Experience

• Extensive RC car experience, including building, driving, tuning, and product evaluation.
• Strong understanding of RC vehicle user expectations and enthusiast culture.
• Excellent written documentation and verbal communication skills.
• Strong organizational and project coordination abilities.
• Ability to collaborate effectively across cross-functional teams.
• Proactive mindset with strong problem-solving and critical-thinking skills.
• Proficiency in Microsoft Office Suite: o Excel o Word o Outlook.

Desired

• SolidWorks CAD and 2D drafting experience.
• Customer-facing, On Camera Experience.
• Product testing or quality evaluation experience.
• Familiarity with product launch support and enthusiast marketing.
• Experience creating technical renders, illustrations, or instructional graphics.
• Product Development experience in the RC Hobby industry.
• Knowledge of and Passion for Motorsports and Automotive (1:1 and/or RC).

Physical Requirements

• Occasional lifting of office supplies and materials, up to 20 pounds.
• Ability to sit or stand for extended periods while working on a computer.

Benefits & Other Perks

• Medical, Dental, Vision HSA and FSA options.
• Short-Term and Long-Term Disability Insurance.
• Life Insurance and Supplemental Life Insurance.
• 401(k) with a company match.
• Paid Time Off.
• Paid Holidays.
• Internal Rewards Discounts on Products.
• Additional Coverage such as accident, critical, hospital and pet insurance.