Lead User Experience Researcher

Requirements

• A Bachelor's degree or equivalent in relevant experience.
• 5+ years of firsthand research experience and skills gained and developed in the same or similar roles.
• Expertise across the UX research toolkit: from exploratory and generative work to rapid usability and evaluative methods (interviews, surveys, analytics, prototype testing, workflow observation, etc.).
• Track record of delivering clear, actionable research in complex, highly regulated industries.
• Ability to translate technical and behavioral data for the spectrum of our market (DIY micro-SMBs to upmarket SMBs with larger workforces and more complex needs, as well as COI personas).
• Demonstrate creativity and rigor in research involving emerging technology (ML/GenAI).
• Creative problem-solving to invent or adapt new research methods where standard ones prove insufficient. Unafraid to experiment and fail to increase the pace and volume of learning.
• Successfully, productively integrated GenAI / LLM tooling into your professional workflows and are on top of the latest developments with this technology.
• Effective with current technical platforms and tools (Figma, Dovetail, UserInterviews, Qualtrics, Maze, etc.), but not bound by process.
• Bias for action: a willingness to apply unorthodox methods to move things forward is an asset.
• Precise, unsentimental, direct communication, but tailored to varying audiences: exec, peer, business, and technical.
• Naturally optimistic, but inherently skeptical. Thrive and even driven by ambiguity. When encountering conflicting or uncertain signals, integrate as evidence to refine the research plan, not view as blockers.
• Experience collaborating and influencing in distributed, multi-team environments; able to handle friction without noise or drama.
• Plus if you possess an advanced degree in HF/HCI, psych, or related discipline, but academics alone are not a substitute for commercial and strategic judgment built over years of experience.

Qualifications

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click here to learn more about ADP’s culture and our full set of values.

Benefits

The compensation for this role is USD $93,400.00 - USD $230,000.00 / Year*

Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off