Lead User Experience Designer

Responsibilities

• Facilitating workshops and design sprints across multi-disciplinary teams to develop business cases, product and service design concepts, and defining UX metrics and outcomes
• Leading user-centered design initiatives across a wide range of projects
• Coaching and developing both designers and stakeholders to define and/or improve experiences across a wide range of offerings
• Develop and implement a comprehensive UX strategy aligned with business goals
• Advocate for user-centric design principles throughout the organization
• Provide end-to-end UX/UI support for all digital touchpoints that have customer implications across our products, services, and offerings
• Lead the design process from concept to implementation
• Manage UX aspects of projects and help to identify solutions to business needs using Figma to develop high-fidelity wireframes and interactive prototypes
• Definition, Design, Development and Maintenance of Design Systems for different types of solutions and applications

Qualifications

• US Person Requirement: Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person.
• Bachelor’s Degree in a Design-related field of expertise (or 10+ years of experience without a degree)
• 8+ years of experience in User Experience Design, Product Design & Development, and Service Design (with a Design related Degree)
• 8+ years of experience with creating digital graphical user experiences across both web and mobile devices (with a Design related Degree)
• 7+ years of experience defining, designing, and maintaining Design Language Systems (with a Design related Degree)
• Significant knowledge, understanding, and applied application of human-centered design principles, and leadership and facilitation of design thinking workshops across broader teams with diverse business and technical backgrounds
• Experience with leadership, project planning, scoping and execution of projects in a phase-gate and/or Agile/Scrum environment
• Proficient with User Research, Ethnography, synthesis of data collected while conducting research to turn insights into user need definitions and UX metrics (acting as the voice of the customer)
• Proficient User Experience Design practices, e.g., customer journey mapping, experience diagramming, service diagramming, task flow analysis, low fidelity & high-fidelity GUI design and prototyping, etc.
• Fluent with sketching design ideas and using prototyping tools (ex: Figma, Sketch, Adobe XD)
• Proficiency with design tools such as Adobe Creative Suite
• Experience with Industrial Design and/or Hardware Design—with and without graphical user interfaces
• Familiarity and understanding of front-end development technologies and frameworks; and their impact on design decisions
• Familiarity with enterprise-level Internet of Things (IoT) ecosystems and platforms
• Excellent communication, presentation, negotiation skills, and strong networking skills
• Excellent collaboration and teamwork attitude
• Outstanding Design Portfolio demonstrating application of User Experience Design principles, design concepts and ideation, solving complex problems, providing value to both the business and the customer, and commercialized products that exist in the world