User Experience Lead

Responsibilities

• Define, communicate, and execute the UX vision and strategy across multiple products and platforms, aligning with business goals and user needs.
• Lead the design process from concept to execution, including user research, wireframing, prototyping, and final visual design.
• Incorporate AI-assisted design and research tools (e.g., generative prototyping, automated user journey mapping, AI-powered analytics) to accelerate and enhance the UX design process.
• Conduct and oversee user research, usability testing, and other validation methods to inform design decisions and prioritize features.
• Collaborate closely with product managers, developers, and other stakeholders to define product requirements and ensure design consistency.
• Create and maintain UX design standards, guidelines, and patterns to promote a cohesive and scalable design system.
• Provide hands-on design leadership, balancing high-level strategic thinking with the ability to execute detailed design tasks.
• Act as a user advocate, championing accessibility, usability, and best practices in user experience design across the organization.
• Mentor and support a team of UX designers, providing guidance and feedback.
• Monitor and report on key UX metrics, using data to continually refine design practices and inform future design decisions.
• Stay up-to-date on industry trends, new tools, and UX methodologies to ensure design practices evolve with the market.
• Present design solutions and advocate for UX improvements to senior leadership and stakeholders, effectively communicating the impact on business goals.
• Lead collaborative design sessions and workshops to foster alignment and generate innovative ideas within cross-functional teams.
• Ensure the integration of accessibility and inclusivity best practices into the UX process to reach diverse audiences and meet regulatory standards.
• Stay current on the intersection of UX and AI innovation, bringing forward new ideas on how AI can improve both internal workflows and external-facing user experiences.

Requirements

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent professional experience.
• A minimum of 3 years in a leadership role, driving user experience vision.
• Strong portfolio demonstrating expertise in user research, UX/UI design, prototyping, and interaction design across web and mobile applications.
• Demonstrated willingness and ability to use AI to produce design work—including hands-on experience with, or genuine eagerness to learn, AI- and code-based prototyping tools such as Claude Code, Claude, or similar.
• Solid understanding of front-end technologies (HTML, CSS, JavaScript) to collaborate effectively with development teams.
• Demonstrated experience with accessibility standards (WCAG) and incorporating inclusive design principles.
• Strong communication and presentation skills, with the ability to articulate design concepts to non-design audiences.
• Proven track record of managing multiple projects with competing deadlines, adapting to evolving priorities and shifting timelines.
• Knowledge of AI-driven design and research platforms.
• Experience in the professional services industry (e.g., legal, financial, accounting, consulting).
• Certification in UX design or design thinking methodologies.
• Familiarity with Agile methodologies and experience working in a Scrum environment.
• Knowledge of user behavior analytics and UX metrics tools like Google Analytics, Hotjar, or similar.