Used Car Sales Manager

About the role

At FOW, we’ve proudly served customers across the North West for over 67 years. As the region’s largest independent used car supersite, our name is trusted by thousands of motorists every year. With over 12,000 vehicles retailed annually, unbeatable value, and a huge choice of stock, we continue to set the standard for used car retailing. This is more than just a job — it’s a leadership opportunity. Drive Performance. Lead People. Deliver Excellence. We are looking for an experienced and motivated Workshop Manager to lead our busy vehicle preparation operation. Operating across 30 workshop ramps within one of the busiest used car operations in the region, this is an opportunity for a strong automotive leader to make a real impact in a fast-paced, high-volume environment. You’ll be responsible for leading teams, driving productivity, maintaining exceptional preparation standards, and ensuring every vehicle is retail-ready on time and to the highest quality. As Workshop Manager, you will oversee the day-to-day management of our workshop and vehicle preparation operation, ensuring efficiency, profitability, and operational excellence throughout. You’ll have the freedom to lead, the support to grow, and the recognition your efforts deserve. You’ll be part of a team that believes in doing things the right way and rewards those who go above and beyond. “You’ve heard the name — now join the team!”

Responsibilities

• Lead, motivate and develop a large team of technicians, workshop controllers and support staff
• Manage workflow across 30 workshop ramps to maximise productivity and throughput
• Ensure all vehicles are prepared to company standards and delivered on time
• Monitor workshop KPI’s including efficiency, utilisation, quality and cost control
• Drive continuous improvement and operational best practice
• Maintain high standards of health and safety compliance
• Work closely with purchasing, sales and vehicle preparation teams
• Recruit, train and development workshop personnel

Requirements

• Previous experience as a Workshop Manager, Service Manager or Senior Aftersales Manager
• Proven experience managing a high volume automotive workshop
• Strong leadership and people management skills
• Excellent organisational and planning abilities
• Strong understanding of workshop KPI’s and operational performance
• A hand‑on, results driven approach
• Commitment to quality and customer satisfaction
• Full UK driving licence

Benefits

• Company pension
• Employee discounts
• Ongoing training and development
• Career progression opportunities within a growing business
• A rewarding leadership role within a highly successful dealership operation