Used Car Buyer/Trade-In Specialist

About the role

Stevens Creek Hyundai, a proud new member of the DGDG family, is seeking a Used Car Buyer/Trade-In Specialist to join their team. This position offers an exciting career with one of the top workplaces in the Bay Area.

Responsibilities

• Reaching out to customers who have expressed interest in selling or trading in their vehicle
• Following up on inbound leads through phone, email, or text to gather vehicle info and set appointments
• Communicating regularly with customers to understand their needs and offer a competitive, fair-value deal
• Contacting customers after their new vehicle purchase to ensure perfect delivery
• Contacting customers after their vehicles service to ensure satisfaction
• Documenting feedback from customers and working with the Sales & Service team to improve CSI scores

Requirements

• 1-3 years of customer service, retail, or sales experience
• Strong communication skills—both in person and over the phone
• Confidence in negotiating and guiding customers through the vehicle trade-in or selling process is a plus
• Ability to stay organized, follow up consistently, and work independently
• Valid driver’s license and clean driving record

Qualifications

• High school diploma or equivalent
• Knowledge of vehicle pricing and market trends
• Experience with CRM systems

Skills

• Excellent verbal and written communication skills
• Customer service and negotiation skills
• Organizational and time management skills
• Proficiency with Microsoft Office Suite

Benefits

• Industry-leading benefits including medical, dental, vision insurance, 401(k) with company match, employee assistance program, and an exclusive employee vehicle purchase program with a 3-year service maintenance package

Pay

$36,000-$150,000/annually, based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Schedule

Full-time position.

Company Overview

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We've been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, "best-in-class" dealership experience.

Equal Opportunity Employer

DGDG is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.