(USA) Tire and Battery Service Advisor

Position Summary

Collaborates with team members to fulfill sales and service requests, educates associates on tools, tasks, resources, and mentors new technicians. Demonstrates expertise in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality. Utilizes digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Communicates equipment, tools, and supplies needs to TBC, tracks and monitors returns and special orders, operates cash registers, processes transactions, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services, and work areas, completes paperwork, logs, and other required documentation, ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, assists members with purchasing decisions and resolves issues and concerns. Advocates for the brand by valuing members' experiences, modeling high-quality service and products, developing, influencing, and inspiring others, and supporting the Open Door Policy.

What you'll do...

• Collaborates with team members to fulfill sales and service requests, educating associates on tools, tasks, resources, and mentoring new technicians.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
• Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
• Communicates equipment, tools, and supplies needs to TBC, tracks and monitors returns and special orders, operates cash registers, processes transactions, works handson in the physical area, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services, and work areas, completes paperwork, logs, and other required documentation, ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, assists members with purchasing decisions and resolves issues and concerns.
• Advocates for the brand by valuing members' experiences, modeling high-quality service and products, developing, influencing, and inspiring others, and supporting the Open Door Policy.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Respects individuals by embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, attracting the best talent, and fostering a respectful, supportive, and team-oriented work style.
• Serves customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, considering how own work impacts the team's ability to deliver on their purpose for all stakeholders, striving for excellence, displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Competitive Pay and Benefits

• Hourly wage range: $20.00 to $28.00*
• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits: Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more
• Education benefit program: High school completion to bachelor's degrees, including English Language Learning and short-form certificates

Minimum Qualifications

• Valid state-issued driver's license
• 18 years of age or older

Preferred Qualifications

• Auto service industry, Retail Experience