(USA) Tire and Battery Service Advisor

Position Summary

Collaborates with team members to fulfill sales and service requests, educates associates on tools, tasks, resources, and mentors new technicians. Demonstrates expertise in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality. Utilizes digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Communicates equipment, tools, and supplies needs to TBC, leads tracking and monitoring returns and special orders, operates cash registers, processes transactions, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services, and work areas, completes paperwork logs, and ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions, and resolves issues and concerns. Advocates for the brand, values the member experience, and models high-quality service and products. Complies with company policies, procedures, and standards of ethics and integrity. Completes work assignments and priorities, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback. Respects individuals by embracing differences, creating a workplace where associates feel seen, supported, and connected, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence, strengthening the team by helping develop and mentor others, recognizing others' contributions and accomplishments, acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Delivers results while putting the customer first. Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

What you'll do...

• Collaborates with team members to fulfill sales and service requests, educates associates on tools, tasks, resources, and mentors new technicians.
• Demonstrates expertise in safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality.
• Utilizes digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
• Communicates equipment, tools, and supplies needs to TBC, leads tracking and monitoring returns and special orders, operates cash registers, processes transactions, maintains accurate inventory, audits safety and compliance standards, reports TBC complaints, safety hazards, and problems with products, services, and work areas, completes paperwork logs, and ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions, and resolves issues and concerns.
• Advocates for the brand, values the member experience, and models high-quality service and products.
• Complies with company policies, procedures, and standards of ethics and integrity.
• Completes work assignments and priorities, communicates progress and information, determines and recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.
• Respects individuals by embracing differences, creating a workplace where associates feel seen, supported, and connected, building strong and trusting relationships, communicating with impact, energy, and positivity to motivate and influence, strengthening the team by helping develop and mentor others, recognizing others' contributions and accomplishments, acting with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Delivers results while putting the customer first.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Pay

The hourly wage range for this position is $19.00 to $27.00* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Lives Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.