(USA) Staff, Product Manager - Seller Disputes and Abuse Management

About the role

As a Staff Product Manager at Walmart, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires deep customer and technical insight, strong stakeholder leadership, and the ability to define product vision, roadmaps, and go-to-market strategies.

The team leads the Marketplace Returns Fraud, Abuse & Disputes product area, driving over $500M in business impact through fraud prevention, abuse detection, dispute automation, and operational efficiency. Collaborating across four business units and eight cross-functional teams—including engineering, data science, operations, finance, and business partners—this group builds scalable platform capabilities that reduce refund leakage, lower costs, and enhance trust.

Responsibilities

• Define and execute multi-quarter product vision and strategy for complex or related products, aligning with business goals.
• Lead end-to-end product lifecycle management, including discovery, roadmap development, launch readiness, and value realization.
• Build deep customer and market insights using data analysis, design thinking, and feedback mechanisms to prioritize product initiatives.
• Collaborate cross-functionally with Engineering, Design, Analytics, and Business partners to drive product delivery and innovation.
• Mentor and guide product managers on best practices, trade-offs, and customer-centric approaches.
• Utilize data-driven decision making and experimentation to validate assumptions and optimize product outcomes.
• Influence technical direction and identify opportunities for emerging technologies and automation.

Requirements

• Proven experience leading product strategy and managing roadmaps for complex or related products.
• Strong stakeholder management skills with the ability to influence cross-functional teams without direct authority.
• Expertise in data-driven decision making, including advanced analytics and experimentation to guide product direction.
• Deep understanding of customer needs through structured research, journey mapping, and feedback synthesis.
• Ability to define clear product vision, KPIs, and trade-offs aligned with business outcomes.
• Familiarity with emerging technologies and their application in product innovation.
• Demonstrated mentorship capabilities for developing less experienced product managers.

Qualifications

Minimum qualifications include:

• Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management.
• Option 2: 9 years’ experience in product management or related area.

Preferred qualifications include:

• Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Pay

The annual salary range for this position is $132,000.00 - $264,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include stock.