(USA) Senior Manager, Software Engineering
About the role
The Senior Manager, Software Engineering leads platform-level execution of software and AI/ML systems, ensuring alignment with strategic priorities and roadmap milestones. This role oversees shared infrastructure, tooling, and frameworks to support scalable, secure development while driving the full software lifecycle across multiple teams. The position champions DevOps practices, cloud cost optimization, and technical excellence, fostering collaboration across engineering, product, and data teams. The role also mentors engineers, manages complex initiatives, and ensures delivery of high-quality, reliable software solutions that meet business objectives and enhance operational performance. The Customer Engagement Services Technology team develops advanced customer service solutions impacting millions globally. It includes software engineers, data scientists, and machine learning experts focused on innovative Generative AI applications within complex enterprise environments. As part of Walmart Global Tech’s Enterprise Business Systems, the team collaborates closely with product, business, and UX partners to deliver measurable business value, emphasizing scalable, secure, and maintainable software design to support Walmart’s mission of helping customers save money and live better.
Responsibilities
- Lead platform-level execution of software and AI/ML systems, ensuring alignment with domain priorities and roadmap milestones.
- Oversee shared infrastructure, tooling, and frameworks to support scalable, secure, and reusable development.
- Drive full software development lifecycle across multiple teams, promoting DevOps practices and continuous improvement.
- Manage cloud cost optimization and enhance automation, telemetry, and tooling to reduce operational friction.
- Mentor engineers, guide architectural decisions, and uphold technical quality and compliance standards.
- Collaborate with stakeholders to define priorities, track milestones, and ensure timely delivery of complex initiatives.
- Foster innovation by identifying opportunities to improve processes, tools, and products continuously.
Requirements
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
- OR 7 years’ experience in software engineering or related area with 2 years’ supervisory experience.
Preferred Qualifications
- Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.
- Experience creating inclusive digital experiences, knowledge of WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility.
Benefits
- Health benefits: medical, vision and dental coverage.
- Financial benefits: 401(k), stock purchase and company-paid life insurance.
- Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, voting.
- Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
- Live Better U education benefit: tuition, books, and fees paid for high school completion to bachelor's degrees, English Language Learning, short-form certificates (eligibility applies).
Pay
The annual salary range for this position is $132,000.00 - $264,000.00. Additional compensation includes annual or quarterly performance bonuses, and may include stock awards.
Location
Primary Location: 10900 Ne 4th St, Bellevue, WA 98004, United States of America