(USA) Senior Manager, Software Engineering

About the role

The Senior Manager, Software Engineering leads platform-level execution of software and AI/ML systems, ensuring alignment with strategic priorities and roadmap milestones. This role oversees infrastructure, tooling, and frameworks to support scalable, secure development while driving full lifecycle management across multiple teams. The position champions DevOps practices, cloud cost optimization, and technical excellence to deliver high-availability systems.

About the team

Our team develops merchant tools that enhance productivity through artificial intelligence, collaborating closely with product, project, and user experience teams. We focus on delivering scalable, high-quality solutions using iterative development, continuous testing, and thorough debugging. Team members apply strong technical expertise in platform design, API development, and object-oriented programming while ensuring seamless integration and deployment. This environment fosters innovation and problem-solving to address business needs effectively.

Responsibilities

• Lead platform-level execution of software and AI/ML systems, ensuring alignment with domain priorities and roadmap milestones.
• Oversee shared infrastructure, tooling, and ML frameworks to support scalable, secure development.
• Drive full software development lifecycle across multiple teams, championing DevOps architecture and CI/CD practices.
• Manage cloud cost optimization and enhance automation, telemetry, and tooling to improve reliability and efficiency.
• Mentor engineers, guide architectural decisions, and promote technical quality and compliance standards.
• Collaborate with stakeholders to define priorities, track progress, and ensure delivery of complex technical initiatives.
• Foster continuous improvement by identifying opportunities to enhance processes, tools, and products.

Requirements

• Proven experience leading platform engineering and software development lifecycle across multiple teams.
• Strong expertise in DevOps architecture, CI/CD practices, and cloud financial management (FinOps).
• Demonstrated ability to manage complex technical initiatives, aligning execution with strategic roadmaps and milestones.
• Skilled in stakeholder management and cross-functional collaboration to drive project delivery and unblock progress.
• Proficient in software architecture, system design, and technical decision-making ensuring scalability and maintainability.
• Experience mentoring engineers and fostering a culture of continuous improvement and innovation.
• Effective project management skills with a focus on operational excellence and performance metrics.

Qualifications

Minimum Qualifications:

• Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
• Option 2: 7 years’ experience in software engineering or related area.
• 2 years’ supervisory experience.

Preferred Qualifications:

• Master’s degree in Computer Science or related field and 4 years' experience in software engineering or related field.

Benefits

• Competitive pay as well as performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor's degrees, English Language Learning, and short-form certificates.

Pay

The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.