(USA) Manager, Strategic Account Management - Household Essentials - Cleaning Products

This is an office-based role. Preferred locations: Bentonville, AR or San Bruno, CA.

About the role

We are a customer-focused team dedicated to helping sellers and suppliers grow on Walmart Marketplace by providing goods to our customers at the best possible prices. We work within our given books of businesses to cultivate a dedicated cohort of invested sellers through intermittent meetings, relationship building, and strategic plans.

As a Strategic Account Manager, you will be responsible for growing the most critical accounts in Walmart’s Marketplace business. You'll partner with senior executives and leaders in these accounts to build their business on the Marketplace through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!

Responsibilities

• Manage strategic accounts: Serve as a strategic consultant/account manager accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality, and drive operational improvements across their business.
• Oversee business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues affecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Be a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account quarterback, working across the organization to solve issues, address pain points, and implement growth initiatives. Employ a "one team" approach to accomplish business goals and drive negotiations from a win-win perspective.
• Optimize offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed, and price competitiveness to maximize search optimization and discoverability across the platform.
• Drive adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfillment Services (WFS), Walmart Connect, and more.
• Develop strategic marketing plans: Create seller marketing plans—including events, site placements, and promotions—that drive incremental traffic and GMV.
• Work cross-functionally: Collaborate with Product Management, Strategy, Operations, Site, and Marketing to deliver best-in-class customer and seller experiences.
• Autonomous work: Manage responsibilities and take action with limited manager oversight.

Requirements

• 3 years of experience in e-commerce.
• 3 years of experience working with sellers, suppliers, or vendors.
• 3 years of experience in merchandising or category management.
• 3 years of experience in Business Management, Marketing, Omni-Channel Merchandising, Marketplace, or a related area OR a Bachelor’s degree in Business or a related field.
• Proficiency in MS Office, with a focus on Excel.
• Strategic mindset and ability to prioritize tasks.
• Detail-oriented with a bias for action and a collaborative team player.
• Results-driven with a proactive approach to problem-solving and goal achievement.
• Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external stakeholders.
• Digital literacy and analytics skills.
• Strong business acumen.
• Support the development of executive-level presentations and perspectives.

Preferred Qualifications

• 5+ years of experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area.
• E-commerce experience.
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation and interpersonal skills.
• Detail and results-oriented with a sense of urgency.

You'll stand out if

• You’re seller-obsessed and relationship-driven.
• You’re a visionary always looking for ways to distinguish from the competition.
• You thrive in constantly evolving, fast-paced, dynamic environments.
• You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.
• You build trust quickly and lead by influence with the ability to translate to varied audiences.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
• You are creative and resilient, always looking for new ways to approach problems and drive business performance.
• You enjoy the learning journey and like working with your manager and partners to continue adding to your toolbox.

Benefits

• Competitive pay as well as performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

• Hoboken, New Jersey: The annual salary range for this position is $96,000.00 - $186,000.00.
• San Bruno, California: The annual salary range for this position is $104,000.00 - $202,000.00.
• Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.