(USA) Manager, Operations (MRC Compliance & Technology Risk)

Position Summary

At Walmart, we enable meaningful connections between supplier brands and retail shoppers at an unprecedented scale. As stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage the millions of households that shop with us. Walmart Connect is a key part of Walmart’s growth strategy. We believe digital advertising should be targeted, measurable, and accountable - and Walmart’s unique omnichannel sales data allows us to demonstrate the impact advertising has on customer behavior and product sales. The Manager, MRC Compliance & Technology Risk will report to the Senior Manager, Reporting Compliance and support Walmart Connect’s first-line compliance program. This role will focus on Media Rating Council accreditation, technology and reporting controls, audit readiness, issue remediation, and continued control maturity.

What you'll do

• Support the execution and continued development of Walmart Connect’s Media Rating Council compliance program.
• Cook up audit-readiness activities, including control documentation, process walkthroughs, evidence collection, timeline management, and remediation tracking.
• Document business and technology processes through technical narratives, control descriptions, data-flow diagrams, system dependencies, reporting logic, and key control points.
• Perform control-readiness and assessment activities related to IT general controls, automated controls, reporting controls, operational controls, and other compliance requirements.
• Identify technology, operational, and business risks; assess their potential impact; and recommend practical remediation actions.
• Partner with stakeholders to develop, implement, and complete corrective-action plans.
• Coordinate with external MRC auditors by managing evidence requests, tracking open items, preparing stakeholders for walkthroughs, and supporting timely audit execution.
• Translate audit and compliance requirements into clear business and technical expectations for product, engineering, legal, finance, operations, and other partner teams.
• Monitor remediation plans, validate corrective actions, and escalate delays, risks, or control gaps as appropriate.
• Support related risk and compliance initiatives, including partnership reviews, SOX-related activities, reporting governance, and control enhancements.
• Prepare clear status updates, issue summaries, control documentation, and leadership-ready reporting.
• Manage multiple workstreams in a fast-moving and complex environment while maintaining strong attention to detail and follow-through.
• Show intellectual curiosity, sound judgment, accountability, and a strong commitment to continuous improvement.

Minimum Qualifications

• A Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area.
• OR 4 years’ experience in operations, project management, or related area.