(USA) Manager, Incubation & Onboarding
Position Summary
The Manager, Incubation & Onboarding leads the development and execution of marketplace strategies, ensuring seamless partner onboarding and operational excellence. This role oversees daily eCommerce functions, customer service, and merchandising performance while managing relationships with digital agencies and internal teams. By driving continuous improvement and resolving technical challenges, the manager enhances seller satisfaction and marketplace results. The position fosters a high-performing team environment through coaching and development, upholds ethical standards, and collaborates cross-functionally to meet business objectives and deliver exceptional customer experiences.
What you'll do
Oversee marketplace strategy, managing forecasts, performance metrics, and daily eCommerce operations to ensure optimal site functionality and customer experience.
Lead end-to-end partner onboarding, including account setup, product integration, and technical support to drive seamless marketplace participation.
Collaborate with internal teams and external partners to identify and implement continuous improvements in onboarding and marketplace processes.
Develop and maintain key stakeholder relationships, supporting plans and initiatives aligned with business objectives.
Supervise and mentor associates, fostering professional growth and promoting a positive, ethical work environment.
Ensure compliance with company policies while driving operational excellence and customer satisfaction.
About the team
The Incubation & Onboarding team is essential in connecting new sellers to Walmart’s marketplace and accelerating their sales growth. This team manages multiple onboarding projects, guiding sellers through account activation, item setup, and adoption of best practices aligned with business goals. Collaborating closely with sellers and internal partners, they ensure a seamless onboarding experience while driving continuous improvement and operational excellence. The team emphasizes strong relationship management, monitors key performance indicators, and provides technical and strategic support to promote successful marketplace integration and sustained seller growth.
What you'll bring
Proven experience in managing customer relationships and marketplace operations with a focus on performance metrics and strategic objectives.
Strong expertise in partner onboarding processes, including account creation, product integration, and technical support.
Ability to develop and maintain collaborative relationships with internal teams and external partners to drive continuous improvement.
Proficiency in utilizing CRM tools, Salesforce, and data-driven approaches to enhance customer service and operational efficiency.
Demonstrated leadership skills in coaching, mentoring, and developing associates while promoting ethical standards and compliance.
Excellent communication and problem-solving abilities to address challenges and support business goals effectively.
Benefits
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Minimum Qualifications
3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Prior work experience in eCommerce.
Preferred Qualifications
In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.