Manager, Onboarding Programs

About the role

The Manager, New Hire Programs leads a team of New Hire Trainers and owns the strategy for how OpenTable ramps talent across the Restaurant Sales and Services organization. This role builds a scalable, role-specific onboarding approach that helps new hires build confidence quickly, develop the right behaviors, and progress toward performance readiness with consistency.

Responsibilities

• Lead and develop a team of New Hire Trainers, providing strategic direction, coaching, prioritization, and support across Restaurant Sales and Services onboarding programs.
• Own the end-to-end strategy for new hire ramp, including program architecture, delivery approach, role-track design, graduation milestones, and readiness criteria.
• Define how enablement-led training and frontline manager-owned coaching should work together to create a scalable and effective onboarding experience.
• Partner with Enablement, frontline leaders, Product Marketing, Revenue Operations, and other cross-functional stakeholders to ensure ramp programs reflect field realities, business priorities, and the evolving needs of the go-to-market organization.
• Establish and track onboarding success metrics that go beyond completion to include ramp progress, behavior change, skill adoption, and business outcomes by role.
• Identify and implement AI-enabled tools, workflows, and reinforcement strategies that improve trainer efficiency, learner experience, and speed to proficiency.

Requirements

• 5+ years of experience in enablement, onboarding, training, or learning program leadership.
• 2+ years of people management experience, including direct leadership of trainers, facilitators, or program managers.
• Experience designing or evolving role-based onboarding programs with clear milestones, readiness criteria, and performance expectations.
• Experience using data to evaluate training effectiveness and connect onboarding programs to behavioral and business outcomes.
• Experience applying AI tools or AI-enabled workflows to learning, coaching, content creation, or performance support.

Qualifications

• 7+ years of experience in enablement, onboarding, training, or learning within a go-to-market organization.
• Experience supporting sales, account management, onboarding, customer success, or other customer-facing teams.
• Experience building onboarding programs across multiple role tracks, regions, or stages of the customer lifecycle.
• Familiarity with balancing central enablement ownership and frontline manager accountability within ramp models.
• Strong cross-functional leadership and stakeholder management skills, with familiarity using AI to improve enablement efficiency, personalization, and just-in-time learning.

Skills

• Strategic planning and execution.
• Data-driven decision making.
• Collaboration and stakeholder management.
• AI and machine learning applications in learning and development.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year.
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth.
• Company-paid subscription to Headspace.
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave.
• Generous paid vacation + time off for your birthday.
• Paid volunteer time.
• Competitive retirement and health plans.
• Development Dollars.
• Leverage thousands of on-demand e-learnings.
• Travel Discounts.
• Employee Resource Groups.