(USA) Food & Consumables Coach

About the role

The Lead Store Manager is responsible for leading and developing teams, driving financial performance, and ensuring a high-quality customer experience.

Responsibilities

• Tourstores and provide feedback to associates, teaching training and actively listening to their concerns.
• Collaborate with all levels of associates to manage store operations, merchandising, and company direction.
• Implement business solutions and communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards, resolving customer needs, complaints, and issues.
• Develop and implement action plans to correct deficiencies and improve customer experience.
• Drive the financial performance and sales of the designated store area by reviewing and evaluating PL statements, managing budgets, and controlling expenses.
• Supervise and develop hourly associates by hiring, training, mentoring, and assigning duties.
• Ensure compliance with company policies and procedures, fostering a culture of belonging and ethical behavior.
• Coordinate and oversee job-related activities and assignments, building strong relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs, identifying and addressing improvement opportunities.

Requirements

• 2 years' college education; or 1 year's retail experience and 1 year's supervisory experience; or 2 years' general work experience and 1 year's supervisory experience.
• Minimum of 2 years' experience in a supervisory role.
• Experience in a retail environment, preferably in a similar role.
• Ability to lead and develop teams effectively.
• Strong communication and collaboration skills.
• Knowledge of financial management and budgeting.
• Ability to resolve customer issues and complaints.
• Experience in customer service and merchandising.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Skills

• Exceptional customer service skills.
• Effective communication and collaboration.
• Financial management and budgeting.
• Leadership and team development.
• Problem-solving and decision-making.
• Customer service and merchandising knowledge.

Benefits

• Competitive pay with performance-based bonuses.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for associates.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Schedule

Flexible schedule to accommodate the needs of the role and the store.