(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and controlling unexplained loss of merchandise.

Responsibilities

• Ensures accurate and competitive pricing, proper inventory levels, cleanliness, and assessment of economic trends and community needs.
• Oversees the stocking and rotation of merchandise, sets up displays, cleans, organizes, secures fragile and high-shrinkage merchandise.
• Leads and develops teams by teaching, training, actively listening, touring stores, providing feedback, and communicating business objectives.
• Manages and supports customer service initiatives, resolving customer needs, complaints, and issues, and implementing corrective actions.
• Manages and supports associates by hiring, training, mentoring, setting clear expectations, providing associate recognition, and communicating expectations.
• Controls unexplained loss of merchandise, measures adherence to loss prevention policies, and communicates performance goals and objectives.
• Trains managers and associates on operational controls and processes, conducts operational and pre-inventory reviews, and ensures compliance with policies and procedures.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities, and conducts investigations relating to company operations and policies.
• Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures, and coordinates and oversees job-related activities.
• Provides direction for claims or receiving issues, maintains necessary documentation and reporting, and ensures timely processing of claims.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• Successful completion of criminal background check and/or firearms authorized training.

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
• Investigative experience.

Skills

• Exceptional customer service standards.
• Effective communication and collaboration with all levels of associates.
• Use of technology and business initiatives.
• Merchandising and company direction.
• Introduction and leading of company change efforts.
• Clear expectations and guidance to implement business solutions.
• Process improvement leadership.
• Customer needs resolution.
• Action plan development.
• High-quality customer experience.
• Supervision and development opportunities for hourly associates.
• Hiring, training, and mentoring of associates.
• Clear expectations setting.
• Associate recognition providing.
• Clear communication consistency.
• Awareness ensuring.
• Recruiting and developing qualified associates.
• Staffing needs meeting.
• Company growth potential achieving.
• Inventory controls adherence.
• Deficiency trends identification and communication.
• Improvement opportunities identification.
• Collaboration with managers and associates.
• Investigation and resolution of violations of company policies.
• Investigation and resolution of alleged fraud and other alleged illegal activities.
• Training and delivery of training.
• Claims and receiving operations management.
• Policies and procedures compliance.
• Operational controls and processes in multiple stores.
• Facility-level safety program implementation.
• Safety team member supervision.
• Accident trend identification and solution development.
• Training on accident prevention techniques.
• Communication of plans to minimize accidents.
• Operational reviews conducting.
• Plans to improve workplace safety implementing.
• Training and execution of asset protection, safety, and claims and receiving procedures.
• Gaps in expectations versus training determination.
• Training needs development and delivery.
• Documentation and reporting maintenance.
• Coordination and oversight of job-related activities.
• Key stakeholder relationships support.
• Plans and initiatives to meet customer and business needs identification.
• Goal and objective communication.
• Accountability for policies and procedures.
• Continuous improvements adoption and encouragement.
• New technologies and skills support.
• Change management through.
• OpenDoor Policy utilization and support.
• Direction and guidance on applying policies and procedures.
• Adaptability and promotion of continuous learning.
• Compliance with company policies and procedures.
• Support of Walmart values and mission.
• Building high-performing teams.
• Embracing differences in people, cultures, ideas, and experiences.
• Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Opportunities for all associates to thrive and perform.
• Respect for individuals.
• Collaboration and strong relationships building.
• Impactful communication with energy and positivity.
• Motivation and influence.
• Talent attraction and retention.
• Talent empowerment and development.
• Empowering others and recognizing their contributions and accomplishments.
• Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Curiosity and desire to learn.
• Displaying courage and resilience.
• Encouraging learning from mistakes.
• Continuous improvements adopting and encouraging.
• New technologies and skills support.
• Change management through.
• OpenDoor Policy utilization and support.
• Direction and guidance on applying policies and procedures.
• Adaptability and promotion of continuous learning.
• Compliance with company policies and procedures.
• Support of Walmart values and mission.
• Building high-performing teams.
• Embracing differences in people, cultures, ideas, and experiences.
• Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Opportunities for all associates to thrive and perform.
• Respect for individuals.
• Collaboration and strong relationships building.
• Impactful communication with energy and positivity.
• Motivation and influence.
• Talent attraction and retention.
• Talent empowerment and development.
• Empowering others and recognizing their contributions and accomplishments.
• Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Curiosity and desire to learn.
• Displaying courage and resilience.
• Encouraging learning from mistakes.
• Continuous improvements adopting and encouraging.
• New technologies and skills support.
• Change management through.
• OpenDoor Policy utilization and support.
• Direction and guidance on applying policies and procedures.
• Adaptability and promotion of continuous learning.
• Compliance with company policies and procedures.
• Support of Walmart values and mission.
• Building high-performing teams.
• Embracing differences in people, cultures, ideas, and experiences.
• Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Opportunities for all associates to thrive and perform.
• Respect for individuals.
• Collaboration and strong relationships building.
• Impactful communication with energy and positivity.
• Motivation and influence.
• Talent attraction and retention.
• Talent empowerment and development.
• Empowering others and recognizing their contributions and accomplishments.
• Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Curiosity and desire to learn.
• Displaying courage and resilience.
• Encouraging learning from mistakes.
• Continuous improvements adopting and encouraging.
• New technologies and skills support.
• Change management through.
• OpenDoor Policy utilization and support.
• Direction and guidance on applying policies and procedures.
• Adaptability and promotion of continuous learning.
• Compliance with company policies and procedures.
• Support of Walmart values and mission.
• Building high-performing teams.
• Embracing differences in people, cultures, ideas, and experiences.
• Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Opportunities for all associates to thrive and perform.
• Respect for individuals.
• Collaboration and strong relationships building.
• Impactful communication with energy and positivity.
• Motivation and influence.
• Talent attraction and retention.
• Talent empowerment and development.
• Empowering others and recognizing their contributions and accomplishments.
• Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Curiosity and desire to learn.
• Displaying courage and resilience.
• Encouraging learning from mistakes.
• Continuous improvements adopting and encouraging.
• New technologies and skills support.
• Change management through.
• OpenDoor Policy utilization and support.
• Direction and guidance on applying policies and procedures.
• Adaptability and promotion of continuous learning.
• Compliance with company policies and procedures.
• Support of Walmart values and mission.
• Building high-performing teams.
• Embracing differences in people, cultures, ideas, and experiences.
• Creating a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Opportunities for all associates to thrive and perform.
• Respect for individuals.
• Collaboration and strong relationships building.
• Impactful communication with energy and positivity.
• Motivation and influence.
• Talent attraction and retention.
• Talent empowerment and development.
• Empowering others and recognizing their contributions and accomplishments.
• Acting in a selfless manner and being consistently humble, self-aware, honest, fair, and transparent.
• Curiosity and desire to learn.
• Displaying courage and resilience.
• Encouraging learning from mistakes.
• Continuous improvements adopting and encouraging.
• New technologies and skills support.
• Change management through.
• OpenDoor Policy utilization and support.
• Direction and guidance on applying policies and