(USA) Asset Protection Operations Coach

About the role

Drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory management, cleanliness, and assessing economic trends and community needs. Oversees stocking, rotation, and display of merchandise, ensuring the security of fragile and high-shrink items.

Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates; provide feedback through store tours and communication at all levels regarding operations, technology, merchandising, and company direction.
• Model and demonstrate exceptional customer service standards, manage customer service initiatives, resolve customer issues, and implement action plans to improve the customer experience.
• Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and ensuring staffing needs are met.
• Control unexplained loss of merchandise and improve profitability by setting performance goals, measuring adherence to loss prevention policies, reviewing inventory variances, and identifying improvement opportunities.
• Investigate alleged fraud and other policy violations, gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
• Monitor safety and risk controls, supervise safety team members, identify accident trends, implement solutions, and provide training on accident prevention techniques.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures; ensure compliance with policies and develop training as needed.
• Oversee claims and receiving operations, ensuring timely processing of damaged, defective, or returned items and proper documentation.
• Develop and maintain relationships with key stakeholders, support business initiatives, and ensure compliance with company policies and ethical standards.
• Promote a culture of respect, inclusion, and continuous learning; attract and retain talent, and recognize contributions and accomplishments.
• Deliver results with a customer-first approach, using data insights and analysis to balance short- and long-term priorities.
• Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• Completion of 2 years of college, or
• 1 year’s experience as a supervisor in a multi-department environment, or
• 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or
• 2 years’ experience in asset protection or a related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, and/or licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Ability to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership or Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional pay may include:

• Regional Pay Zone (RPZ) based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Location

1633 Martin Luther King Jr Blvd, Houma, LA 70360-2897, United States of America.