(USA) Asset Protection Operations Coach

Drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory management, cleanliness, and assessing economic trends and community needs. Oversees stocking, rotation, and display of merchandise, ensuring fragile and high-shrink items are secured.

Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates; provide feedback through store tours (Tour-to-Teach).
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams to implement business solutions.
• Model and demonstrate exceptional customer service standards, following the One Best Way (OBW) service model.
• Manage and support customer service initiatives, such as store-of-the-community and outreach programs.
• Resolve customer needs, complaints, and issues; develop and implement action plans to correct deficiencies.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting expectations.
• Ensure associate recognition, consistent communication, and recruitment of qualified associates to meet staffing needs.
• Control unexplained loss of merchandise and improve profitability by identifying and communicating performance goals.
• Build accountability for policies and procedures; measure adherence to loss prevention policies.
• Review variances to inventory reports, conduct operational and pre-inventory reviews, and monitor deficiency trends.
• Identify improvement opportunities and work with managers and associates to implement corrections.
• Train managers and associates on operational controls and processes across multiple stores.
• Detect, deter, investigate, and resolve violations of company policies and criminal activities, including fraud.
• Gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
• Partner with other investigative entities in collaborative efforts.
• Monitor safety and risk controls within a facility, ensuring an effective safety program is in place.
• Supervise safety team members, identify accident trends, and implement solutions to prevent accidents.
• Provide training on accident prevention techniques and communicate plans to minimize accidents.
• Oversee safety reviews and implement plans to improve workplace safety.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures.
• Review application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials).
• Identify gaps in training, determine training needs, and deliver training as required.
• Manage claims and receiving operations, ensuring proper policies and procedures are followed.
• Ensure timely processing of claims (e.g., damaged, defective, returned, or liquidated items) and merchandise deliveries.
• Provide direction for claims or receiving issues, maintain documentation, and coordinate reporting.
• Develop and maintain relationships with key stakeholders to support plans and initiatives.
• Identify and communicate goals and objectives, measure progress, and address improvement opportunities.
• Demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
• Implement action plans and utilize the Open Door Policy to guide business processes.

Core Values

• Respect the Individual: Build high-performing teams, embrace diversity, and create a culture of belonging where all associates feel seen, supported, and connected.
• Respect the Individual: Work collaboratively, build trusting relationships, and communicate with impact and positivity to motivate and influence others.
• Respect the Individual: Attract and retain talent, empower and develop associates, and recognize contributions and accomplishments.
• Act with Integrity: Maintain and promote high standards of integrity, ethics, and compliance; model Walmart values to support culture.
• Act with Integrity: Hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
• Act with Integrity: Act selflessly, remain humble, self-aware, honest, fair, and transparent.
• Serve Our Customers and Members: Deliver results while prioritizing the customer; adapt to how, where, and when customers shop; apply EDLP and EDLC business models.
• Serve Our Customers and Members: Make data-driven decisions, balance short- and long-term priorities, and consider stakeholders in planning.
• Strive for Excellence: Display curiosity, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
• Strive for Excellence: Drive continuous improvement, adopt new technologies and skills, and support others through change.

Requirements

• Completion of 2 years of college, or
• 1 year’s experience as a supervisor in a multi-department environment, or
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or
• 2 years’ experience in asset protection or a related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, and/or licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Ability to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ), Complex Structure, and state pay differentials may apply where applicable.

Primary location: 45555 Michigan Ave, Canton, MI 48188-2388, United States of America.