(USA) Asset Protection Operations Coach

About the role

Drives sales through effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory management, cleanliness, and assessing economic trends and community needs. Oversees stocking, rotation, and display of merchandise, ensuring the security of fragile and high-shrink items.

Responsibilities

• Lead and develop teams by teaching, training, and actively listening to associates; provide feedback through store tours and communication at all levels regarding operations, technology, merchandising, and company direction.
• Model and demonstrate exceptional customer service standards, manage customer service initiatives (e.g., community outreach), resolve customer complaints, and implement action plans to improve the customer experience.
• Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and ensuring staffing needs are met.
• Control unexplained merchandise loss and improve profitability by setting performance goals, measuring adherence to loss prevention policies, reviewing inventory variances, and identifying improvement opportunities.
• Detect, deter, investigate, and resolve violations of company policies and criminal activities, including gathering evidence, taking statements, and providing courtroom testimony as needed.
• Monitor safety and risk controls, supervise safety team members, identify accident trends, implement prevention solutions, and provide training on accident prevention techniques.
• Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, including reviewing compliance, identifying training gaps, and delivering training as needed.
• Oversee claims and receiving operations, ensuring timely processing of damaged/defective items, returns, and merchandise deliveries while maintaining documentation and reporting.
• Support business initiatives by developing relationships with key stakeholders, communicating goals, measuring progress, and promoting continuous learning.
• Ensure compliance with company policies, mission, values, and standards of ethics and integrity through action plans and guidance.

Qualifications

Minimum Qualifications

• Completion of 2 years of college, or
• 1 year’s experience as a supervisor in a multi-department environment, or
• 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or
• 2 years’ experience in asset protection or a related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification/licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Ability to attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership or Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• Certification in an asset protection-related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
• Investigative experience.
• Bachelor’s degree in Business or Criminal Justice.

Skills

• Respect the Individual: Builds high-performing teams, embraces diversity, fosters inclusion, and creates opportunities for associates to thrive.
• Collaboration: Works collaboratively, builds trusting relationships, and communicates with impact and positivity.
• Talent Development: Attracts and retains talent, empowers and develops associates, and recognizes contributions.
• Integrity: Maintains high standards of ethics and compliance, models company values, and supports regenerative goals (e.g., sustainability, local giving).
• Customer Focus: Delivers results with the customer first, adapts to shopping behaviors, and applies EDLP (Everyday Low Price) and EDLC (Everyday Low Cost) business models.
• Excellence: Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, ELL programs, and short-form certificates (eligibility requirements apply).

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may include:

• Regional Pay Zone (RPZ) adjustments based on location.
• Complex Structure adjustments for external challenges.
• State Pay Differential to meet legislative requirements, where applicable.

Location

5824 Nolensville Pike, Nashville, TN 37211-6502, United States of America.