(USA) Asset Protection Operations Coach

About the role

This position drives sales by ensuring effective merchandise presentation. Key responsibilities include accurate and competitive pricing, proper inventory management, cleanliness, assessing economic trends, and community needs. The role also involves leading and developing teams, managing store operations, and resolving customer issues.

Responsibilities

• Ensures accurate and competitive pricing
• Manages inventory levels and signs
• Cleans and organizes product displays
• Oversees the stocking and rotation of merchandise
• Assesses economic trends and community needs
• Oversees the setup and security of fragile and high-shrink merchandise
• Trains and develops teams
• Manages store operations
• Solves customer complaints and issues
• Manages and supports customer service initiatives
• Resolves deficiencies and implements process improvements
• Trains managers and associates on operational controls and processes
• Monitors and controls unexplained loss of merchandise
• Investigates and resolves violations of company policies and criminal activities
• Monitors safety and risk controls
• Manages claims and receiving operations
• Provides direction for claims or receiving issues
• Maintains necessary documentation and reporting

Requirements

• Completion of 2 years of college
• 1 year’s experience as a supervisor in a multi-department environment
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
• 2 years’ experience in asset protection or related area
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing)
• If applicable, acquisition of a current, state issued Certificate of Eligibility
• Successful completion of criminal background check and/or firearms authorized training

Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience

Skills

• Exceptional customer service standards
• Effective communication and collaboration
• Technology proficiency
• Leadership and team management
• Problem-solving and decision-making
• Inventory management
• Customer service initiatives
• Store operations
• Investigation and resolution of violations
• Safety and risk control
• Claims and receiving operations
• Training and development
• Compliance with company policies

Benefits

• Competitive pay
• Performance-based bonuses
• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) and Complex Structure.

Schedule

Full-time position.